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Paul Davis Restoration of Northwest Connecticut

Paul Davis Restoration of Northwest Connecticut in West Hartford offers expert water damage restoration services, with comprehensive solutions for homes and businesses.

Water Damage Restoration Service at 21C Andover Dr in West Hartford, CT 06110

Operational
★★★★☆
Rating: 3.9 based on 26 reviews
Address: 21c Andover Dr, West Hartford, CT 06110
Phone: 18607613185
Emails:
Employees: 5000
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Paul Davis Restoration of Northwest Connecticut

Paul Davis Restoration of Northwest Connecticut Services

Basement Floods

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Basement Floods is a service that helps prevent and fix water damage in homes’ lower levels, including sump pump checks, drainage improvements, moisture control, and water intrusion repairs to keep basements dry and safe.

Bathroom Renovation

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Bathroom Renovation is a service that upgrades and refreshes a bathroom, including replacing fixtures, tiling, flooring, lighting, and storage, plus plumbing and electrical work to improve function, style, and efficiency.

Biohazard / Trauma

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Biohazard / Trauma is a service that handles dangerous medical and environmental incidents, assessing risks, containing contamination, and supporting treatment or cleanup after exposure or injury, with trained teams and safety protocols.

Commercial Cleaning

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Commercial Cleaning is professional cleaning services for offices, shops, and business spaces, including dusting, vacuuming, mopping, restroom sanitation, trash removal, and sometimes window cleaning, powered by trained staff and standard schedules.

Contents Cleaning And Restoration

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Contents Cleaning And Restoration is a service that cleans and restores damaged belongings like furniture, textiles, and paper after issues such as water, fire, or mold, using specialized cleaning, drying, and repair methods to recover and preserve items.

Disaster Restoration

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Disaster Restoration is a service that restores homes or businesses after damage from events like floods, fires, storms, or mold. It involves assessing damage, removing debris, drying, cleaning, repairing, and applying preventive measures to prevent future issues.

Emergency Disaster Services

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Emergency Disaster Services helps communities respond to and recover from disasters by coordinating rapid aid, medical care, shelter, food, and cleanup, ensuring safety, communication, and support for affected people and responders.

Emergency Response Water Damage

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Emergency Response Water Damage is a rapid disaster service that quickly assesses, stops leaks, removes standing water, dries and sanitizes affected areas, and coordinates restoration to prevent further damage after floods, floods, or spills.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that helps restore a home after a fire. It involves assessing damage, removing smoke and soot, cleaning, deodorizing, repairing structural and content damage, and restoring the area to safe, habitable condition.

Flooring

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Flooring is the service of installing and updating the surfaces of floors, such as wood, tile, vinyl, or carpet. It involves measuring, removing old flooring, preparing the surface, fitting the new material, and finishing with trims and cleanup.

Frozen Pipes

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Frozen Pipes is a service that prevents and fixes bursting or blocked pipes caused by freezing. It includes diagnosing ice blockages, thawing pipes safely, insulating sections to prevent re-freezing, and restoring normal water flow with minimal disruption.

Home Additions

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Home Additions is a service that extends your existing house with more space, adding rooms or extra levels. It involves planning, permits, design, construction, and finishing to blend with your current home and meet your needs.

Hour Emergency Services

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Hour Emergency Services provides rapid, around-the-clock medical and emergency response for urgent health needs, disasters, or safety incidents, offering fast support, trained responders, and essential care when every minute counts.

Hurricane Damage

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Hurricane Damage is a service that assesses storm impact on buildings, lines up repairs, and coordinates safety, insurance, and remediation steps after a hurricane to restore structure, safety, and function.

Industrial Cleaning

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Industrial Cleaning is professional cleaning for factories, plants, and warehouses, including removing dust, grease, and debris from equipment, floors, and surfaces, using specialized tools, safety gear, and cleaning schedules to keep operations safe and efficient.

Insurance Claim Assistance

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Insurance Claim Assistance helps you file and manage an insurance claim. It guides you through documents, deadlines, and forms, negotiates with insurers, and tracks progress to maximize your claim payout with clear, step-by-step support.

Kitchen Renovation

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Kitchen Renovation is a service that updates and refreshes a kitchen, including planning, demolition, installing new cabinets and countertops, updating appliances, lighting, and finishes, and ensuring the space is functional and stylish.

Mold / Asbestos

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Mold / Asbestos is a service that inspects and tests spaces for mold growth and asbestos-containing materials, identifies risks, and provides safe removal or containment recommendations to protect indoor air quality and occupant health.

Natural Disasters

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Natural Disasters is a service that explains different extreme events like earthquakes, floods, hurricanes, and wildfires—what they are, how they happen, risks they pose, and basic safety or response steps for preparedness and relief.

Painting

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Painting is creating images or designs on surfaces using colors and brushes. It involves sketching ideas, choosing colors, applying paint in layers or strokes, and finishing with details, blending, and a protective coating for longevity.

Property Managers

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Property Managers handle rental properties, coordinating tasks like tenant screening, rent collection, maintenance, and communications. They oversee leasing, budgets, and inspections to keep units occupied and well maintained for owners.

Restoration Reconstruction

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Restoration Reconstruction is a service that analyzes and repairs damaged buildings or artifacts, using cleaned data, measurements, and modeled improvements to restore structure, appearance, or function while preserving original features.

Roof Leaks

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Roof Leaks is a service to detect, assess, and fix water ingress in roofs, identifying sources, sealing gaps, and replacing damaged materials to keep your home dry and prevent further damage.

Storm Damage Cleanup

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Storm Damage Cleanup is a service that quickly removes debris, water, and damaged items after a storm, assesses safety, and begins repairs and restoration to protect your home and restore normal living conditions.

Structure Damage Repairs

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Structure Damage Repairs is a service that fixes harmed building parts such as walls, floors, and foundations, assessing damage, planning repairs, and restoring safety and stability through appropriate methods and materials.

Sump Pump Failures

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Sump Pump Failures is a service that detects, diagnoses, and repairs issues with basement sump pumps to prevent flooding, including monitoring pump operation, checking power, controls, alarms, and ensuring proper drainage and backup options.

Wind & Storm Damage Restoration

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Wind & Storm Damage Restoration is a service that repairs and restores homes and buildings damaged by storms, wind, and related weather. It includes assessment, water and debris cleanup, boarding up, tarp protection, temporary fixes, and full repairs to restore structure and safety.

Paul Davis Restoration of Northwest Connecticut Reviews

Phil Witherell
Phil Witherell
1 ★☆☆☆☆
Read before you hire this company! My experience has been very difficult. The comments about the lack of communication are completely true. I sit here today. with my project that we have a signed contract unfinished. Have already experienced multiple no shows when they said they would do the work, they had to pull off a 3rd party contracting company because they also didn’t do what was agreed upon with replacing a ceiling. My project manager is often nowhere to be found outside of Monday-Friday when he is the one scheduling guys outside of those days. The comments also about the mess (dust) are also true I have a children’s playroom downstairs that now needs to be fully cleaned as everything is dusty from the work they have completed. This is just a very unprofessionally run operation in my only experience. The gentlemen are very nice but unfortunately do not follow through. I would stay far away and not recommend unless you enjoy dealing with headaches.
Linda White
Linda White
5 ★★★★★
Siding job was done in a professional manner. Care was taken. All communication with the insurance company was done properly and promptly. Highly recommend.
Virginia Kinane
Virginia Kinane
1 ★☆☆☆☆
THE WORST EXPERIENCE EVER. DO NOT USE THIS COMPANY. I was forced to use this company through my insurance company after water destroyed my house. They change their story, are awful communicators and basically don’t communicate unless you force them to, take forever, are shady and now have left my house, including kids toys COVERED in dust since they chose to use no containment until I said something. Project manager Nate chose not to respond after I called him out on his shady business and his ever changing stories. I used a different restoration company prior to my insurance making me change and their business and work was night and day compared to this hack job. I hope safeco takes them off of the preferred vendor list. IN RESPONSE TO THE INACCURATE RESPONSE FROM THR OWNER: My house was not covered in dust when this company arrived. I pulled my laptop out of my work bag the morning their company did work. I have pictures and videos showing dust covering my laptop as well as other items that were purchased between the first company that did work and this hack job company. So the dust is from Paul Davis who put up no containment. Also, it took over a week for you to submit the asbestos estimate when the prior company had an estimate in a day. Work did not begin until April 30th after a no call no show on April 29th when I had to reach out to figure out what was going on since work was supposed to begin on April 29th. I could post screenshots of the text messages between myself and the “project manager” Nate evidencing the continued changed stories and how I had to constantly reach out to move things along. Paul Davis was absolutely clueless. Furthermore, I was forced to sign the documents/COC by two employees who just kept saying “just sign here” when I was trying to figure out what I was trying to sign. The two employees who were also clearly annoyed when I got mad about my house filling with a cloud of dust and covering everything with dust. I had no choice but to sign.
Jane Mills
Jane Mills
5 ★★★★★
Jamie and Ray came out to clean our house after it was damaged and they did an amazing job! The last time it looked this nice in the rooms where they cleaned was when we bought the house! Mike has been terrific to work with and I found the entire staff to be professional, even working around my stay at home work hours. Having to spend way too much time at home, I am enjoying and appreciating even more how nice the house looks.
David Gibeley
David Gibeley
5 ★★★★★
After a plumbing leak in my basement, everything is back to brand-new. The carpeting, drywall, ceiling tiles and painting are all the best workmanship.
Cathy Powe
Cathy Powe
1 ★☆☆☆☆
Getting the repairs done after my small water damage has taken months. I always have to contact this company to get any work done and it's done in small bits and pieces over so many months. Recently the bathroom vanity, I sent the link to one and said it was a style I liked but did not know if it was too big for my small bathroom, and there was no response, it was just ordered and it doesn't fit. I am not a contractor, that's what this company is for, to make sure things will fit before ordering them. So far, several months have gone by and there are still several unfinished tasks. I would not recommend them for repair work if you want a contractor who is on top of their work.
Lidia Tulo
Lidia Tulo
5 ★★★★★
Paul Davis came to do a repair after another company did the mitigation after our dishwasher leaked. They went above and beyond to complete the project in a efficient time frame and precision. I am beyond happy on how everything turned out! I would highly recommend them to anyone in need!
Emilia Filipkowska
Emilia Filipkowska
5 ★★★★★
Loved this location! I had a pipe burst in my finished basement on a Saturday of all days😒. Nevertheless, I had an amazing experience with Maria, she answered all my questions, was very polite and was able to arrange an appointment the same day! We even requested for them to do the rebuilding as well. Paul Davis did an awesome job, they're phenomena all aroundl! Highly recommend!!
Kevin Viering
Kevin Viering
5 ★★★★★
The crew at Paul Davis Rest. of NWCT was nothing short of amazing. Their response time was impressive, and the work they did was thorough. Tom was a pleasure to work with, and managed to balance communication across all parties involved in my water damage nightmare perfectly. I truly appreciate everything Tom and the team have done for my wife and I.
Christina Toro
Christina Toro
1 ★☆☆☆☆
I would not even rate them a one star. I am very disappointed in the service I received. I would not recommend them to anyone. I am a practice manager at a medical office we had a emergency flooding and reached out to Paul Davis to utilize there services. When questioned up front what the fees would be I was told I would only be charged for Water extraction from hard surface floor - Cat 3 water and for Applying anti-microbial agent to the floor Only to receive a invoice months later incident happened around 7/2021 it is now 1/2022 to receive a bill that is over $3,000. When I called to discuss bill Manager and office staff were very disrespectful and rude. I do not recommended them to any business or home owner. I am a customer who is paying for services I have every right to question a bill especially when billed months later. To then have a manger raise there voice and be disrespectful is so unprofessional. When finally getting to speak with the individual that did the job I was informed that there is a standard fee across CT, that they charge per square foot and that is why its so expensive but yet when asked up front was not informed of any of this. So workers were only there for no more then two hours and I have over a $3,000 bill "Because that's standard" its not per hour but yet no one could tell me up front. Please Please read reviews. Many other reviews similar to mine.
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About Paul Davis Restoration of Northwest Connecticut

Paul Davis Restoration of Northwest Connecticut is a comprehensive water and property restoration service serving West Hartford and surrounding communities. Located at 21C Andover Dr, West Hartford, CT 06110, the company provides expert recovery for homes and businesses facing the consequences of water intrusion, storms, fire, and related hazards. The organization emphasizes a holistic approach to restoration, combining skilled reconstruction with remediation to return spaces to their pre-loss condition in a timely and coordinated manner. Services are delivered through a broad menu of capabilities designed to address both immediate emergency needs and longer-term rebuilding goals, ensuring clients experience a smoother recovery path from initial incident through final reconstruction.

The business positions itself as a full-service partner for Water Damage Restoration Service, Building Restoration Service, and Fire Damage Restoration Service, offering extensive expertise across situations such as Basement Floods, Sump Pump Failures, Floor and Roof repairs, and Wind & Storm Damage Restoration. In addition to emergency response, the team provides Disaster Restoration planning and execution, Insurance Claim Assistance, and Restoration Reconstruction to help clients navigate the often complex restoration process after a loss. They handle a wide range of projects from Emergency Disaster Services to detailed interior work like Bathroom Renovation and Kitchen Renovation, painting, and flooring installations, aiming to restore both function and comfort to living and working spaces.

Client-facing capabilities include Commercial Cleaning, Industrial Cleaning, Contents Cleaning And Restoration, and Biohazard / Trauma remediation, ensuring contaminated or sensitive environments are treated with care and compliance. The firm’s offerings extend to structural and cosmetic improvements, such as Structure Damage Repairs, Building Restoration, Home Additions, and remodeling tasks tailored to each property’s needs. For property managers and insurers, Paul Davis NWCT provides coordination and communication support to align timelines and expectations, striving to minimize disruption and maximize transparency throughout the recovery journey.

The company notes its responsiveness and thorough project management, highlighting emergency services available for rapid escalation and on-planned contingencies. While customer experiences vary, the provider’s stated capabilities cover a broad spectrum of damage scenarios, including Mold / Asbestos assessment and remediation, Hurricane Damage, Natural Disasters, and Fire damage cleanup & repair, alongside preventative and corrective measures like Sump Pump maintenance, Flooring replacement, and Painting. By combining restoration expertise with reconstruction services, Paul Davis Restoration of Northwest Connecticut seeks to deliver end-to-end solutions that restore safety, structure, and beauty to damaged properties while guiding clients through insurance and remediation processes.

This approach aligns with the company’s mission to serve both residential and commercial clients, including services for Property Managers and general contractors. By offering comprehensive remediation and rebuilding options, the team aims to provide a dependable pathway from initial damage assessment to final restoration, helping communities recover with confidence after emergencies and long-term wear alike.

Water Damage Restoration Service

Paul Davis Restoration of Northwest Connecticut offers expert water damage restoration in West Hartford, CT, delivering rapid assessment, efficient drying, mold prevention, and expert rebuilds to restore your home safely and quickly after floods, leaks, or storms.

Building Restoration Service

Paul Davis Restoration of Northwest Connecticut offers expert building restoration services in West Hartford, CT, helping homes and businesses recover from fire, water, storm, and mold damage with fast, certified professionals and reliable, thorough recovery solutions.

Fire Damage Restoration Service

Paul Davis Restoration of Northwest Connecticut in West Hartford, CT offers expert fire damage restoration, including24/7 emergency response, debris removal, smoke and soot cleaning, deodorization, and structural repairs to restore homes safely and quickly.

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