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Crystal Restoration Services of New England

Crystal Restoration Services of New England provides expert water damage restoration in Southington, CT, with comprehensive services for residential and commercial properties. Trustworthy, full-service remediation and restoration solutions.

Water Damage Restoration Service at 303 Captain Lewis Dr in Southington, CT 06489

Operational
★★★★★
Rating: 4.5 based on 89 reviews
Address: 303 Captain Lewis Dr, Southington, CT 06489
Phone: 18005284445
Emails:
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday 12AM-11:59PM
Sunday Open 24 hours
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Crystal Restoration Services of New England

Crystal Restoration Services of New England Services

24/7 Emergency Response

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24/7 Emergency Response is a round-the-clock service that quickly detects, reports, and responds to urgent incidents, providing immediate assistance, coordination with responders, and guidance to safety, recovery, or containment efforts.

Air Duct

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Air Duct is a service that cleans and maintains the network of ducts that carry heated or cooled air in buildings. It involves inspecting, cleaning dust and debris, removing mold or pests, and ensuring better airflow and indoor air quality.

Air Filtration

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Air Filtration cleans and improves indoor air by removing dust, allergens, smoke, and pollutants using filters and vents; it involves installing, maintaining, and operating filtration systems to make the air healthier and easier to breathe.

Carpet & Upholstery Cleaning

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Carpet & Upholstery Cleaning is a service that deep-cleans rugs, fabrics, sofas, and chairs to remove dirt, stains, and odors using cleaners, agitation, and extraction to restore freshness and extend the life of textiles.

Carpet Cleaning & Restoration

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Carpet Cleaning & Restoration is a service that cleans dirt, stains, and odors from carpets and fixes damage like spots, wear, or water-related issues, using specialized cleaning methods, treatments, and equipment to restore look, feel, and safety.

Cleaning & Sanitation

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Cleaning & Sanitation is the process of removing dirt, germs, and waste from surfaces and spaces to keep them safe and hygienic. It involves sweeping, washing, disinfecting, and proper waste disposal to prevent illness and maintain cleanliness.

Commercial Buildings

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Commercial Buildings is a service that supports planning, designing, and managing office, retail, and mixed-use spaces. It covers site selection, space layout, efficiency, safety, and ongoing maintenance to meet business needs and regulations.

Commercial Property

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Commercial Property is a service that helps buyers, tenants, or owners handle buying, selling, leasing, or valuing business-focused real estate like offices, shops, and warehouses, including market research, negotiations, and paperwork.

Commercial Restoration

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Commercial Restoration is the work of repairing or rebuilding commercial buildings after damage from events like fire, water, or storm. It involves assessment, cleanup, repairs, reconstruction, and sometimes mold remediation to restore safety and usability.

Complete Reconstruction

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Complete Reconstruction is a comprehensive repair and rebuilding service that restores a site or structure after damage, covering assessment, demolition, core fixes, replacement of parts, and finishing touches to return it to full function and appearance.

Complete Repair

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Complete Repair is a full-service handyman offering diagnostic checks, repair work, and preventive maintenance for home systems and appliances, addressing issues, replacing worn parts, and ensuring safe, reliable operation.

Complete Restoration Services

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Complete Restoration Services helps repair and restore damaged homes or buildings after events like fires, floods, or storms. It assesses damage, removes debris, cleans, mitigates further harm, and restores structure, systems, and finishes to preloss condition.

Comprehensive Water Damage Restoration

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Comprehensive Water Damage Restoration is a service that quickly cleans up and fixes water damage in homes or businesses, including stopping leaks, removing water, drying and dehumidifying, cleaning contaminated areas, repairing walls and floors, and restoring the space to its original condition.

Content Cleaning & Restoration

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Content Cleaning & Restoration is a service that tidies up and fixes digital or physical content by removing dirt, damage, or errors, restoring clarity, structure, and usability while preserving original elements.

Deep Cleaning

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Deep Cleaning is a thorough cleaning service that goes beyond everyday chores, removing built-up dirt, grime, and germs from all rooms, including hard-to-reach areas, with intensive cleaning of surfaces, appliances, and fixtures using stronger products and techniques.

Disaster Restoration

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Disaster Restoration is a service that helps recover homes or buildings after damage from events like floods, fires, storms, or mold. It involves assessing damage, removing water or debris, cleaning, drying, sanitizing, and repairing the affected areas to restore safety and usability.

Dryer Vent Cleaning

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Dryer vent cleaning removes lint and debris from your dryer's vent and ducts to improve airflow, prevent fires, and help the dryer run efficiently. Technicians inspect, disconnect, clean the vents, and reassemble, ensuring safe, proper venting.

Electronic Restoration

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Electronic Restoration is a service that cleans, repairs, and restores electronic devices and components to working condition, replacing damaged parts, fixing circuitry, and refreshing firmware or software to extend life and performance.

Electronics Restoration

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Electronics Restoration is a service that repairs and restores electronic devices or components to working condition, replacing damaged parts, cleaning circuits, testing performance, and ensuring safety and proper function through careful, skilled techniques.

Emergency Board Up Services

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Emergency Board Up Services provides fast, on-site board ups to secure damaged buildings after incidents like storms or break-ins, covering boarded windows, doors, and openings to protect property and prevent further damage until repairs can begin.

Emergency Boardup

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Emergency Boardup is a quick service that covers broken windows, doors, or openings to secure a property after damage. Technicians install sturdy plywood or boards, seal gaps, and stabilize the site to prevent further harm until repairs can be made.

Emergency Mitigation

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Emergency Mitigation is a rapid-response service that assesses imminent threats, implements urgent safety measures, and coordinates resources to reduce damage, protect people, and stabilize a situation until normal operations can resume.

Emergency Property Restoration

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Emergency Property Restoration is a rapid service that responds to property damage (like fire, flood, or storm) to secure the building, board up openings, remove water or debris, prevent further harm, and start cleanup and repairs to restore the space quickly.

Emergency Restoration Services

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Emergency Restoration Services helps quickly respond to disasters like floods, fires, or storms to stop further damage, assess the damage, remove water or debris, and restore the home or business to its pre-incident condition.

Emergency Roof Tarping

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Emergency Roof Tarping is a fast service that covers a damaged roof with a waterproof tarp to stop leaks and prevent further damage. It assesses the area, places and secures the tarp, and seals edges to protect interiors until permanent repairs can be done.

Emergency Water Damage Removal

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Emergency Water Damage Removal is rapid cleanup and drying of water-logged areas after leaks or floods to prevent further damage. It involves extracting standing water, removing wet materials, drying with pumps and dehumidifiers, and sanitizing to prevent mold.

Emergency Water Extraction

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Emergency Water Extraction is a fast service that removes floodwater, spilled liquids, or standing water from homes or buildings, using pumps, vacuums, and drying equipment to prevent damage, reduce mold risk, and restore safety and access quickly.

Fire & Smoke Damage Mitigation

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Fire & Smoke Damage Mitigation is the process of stopping further damage after a fire by safely removing debris, securing the site, cleaning soot and odor, drying wet areas, and restoring your property to its pre-loss condition.

Fire & Smoke Damage Repair

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Fire & Smoke Damage Repair is a service that restores homes or buildings after a fire, cleaning soot, removing damaged materials, fixing structural issues, and deodorizing to make spaces safe and livable again.

Fire & Smoke Damage Restoration

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Fire & Smoke Damage Restoration is a service that cleans up and repairs homes after a fire, removing soot and odors, fixing structural damage, cleaning fabrics, and restoring safety and livability through cleaning, deodorizing, and rebuilding.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes smoke, soot, and water damage, secures the property, and restores structure and finishes. It includes assessment, debris removal, deodorization, cleaning, repair of walls/ceilings, and rebuilding to pre-fire condition.

Flood Damage Restoration

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Flood Damage Restoration is a service that cleans up and repairs areas after flooding. It includes water removal, drying, deodorizing, and fixing damaged walls, floors, and furniture to prevent mold and restore the space to its pre-flood condition.

Full Service Property Restoration

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Full Service Property Restoration is a one-stop service that handles water, fire, storm, mold, and other damage from start to finish, including assessment, cleanup, repairs, restoration, and helping with insurance claims.

Furniture Restoration

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Furniture Restoration is the process of repairing, cleaning, and refinishing old or damaged furniture to restore its original look and function, including fixing joints, sanding, staining or painting, and protecting surfaces for lasting use.

Hard Surfaces

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Hard Surfaces is a service that repairs and treats tough, non-porous surfaces like concrete, tile, and stone. It involves cleaning, repairing chips or cracks, sealing or resurfacing, and applying protective finishes to extend durability and appearance.

Home Mold

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Home Mold is a service that checks houses for mold, tests the air and surfaces, identifies types of mold, and provides steps to remove it safely and prevent future growth for a healthier indoor environment.

Home Odor

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Home Odor is a service that identifies, neutralizes, and removes unpleasant smells in your living spaces, using cleaning techniques, odor absorbers, and, if needed, deodorizing treatments to leave rooms smelling fresh and welcoming.

Hour Emergency Service

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Hour Emergency Service is a quick-response service that provides urgent assistance or repair help during specific hours, handling urgent issues, coordinating on-site visits, and prioritizing fast, reliable support for emergencies.

Hurricane Damage Repair

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Hurricane Damage Repair is a service that helps fix and restore homes or buildings damaged by storms. It involves assessing damage, removing debris, repairing roofs, walls, and utilities, and restoring safety, comfort, and structural integrity.

Hvac/ Duct Cleaning

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HVAC/ Duct Cleaning cleans and removes dust, mold, and debris from your home’s heating and cooling system, including ducts, vents, and components, improving airflow, indoor air quality, and system efficiency through professional cleaning and sanitation.

Indoor Air Quality

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Indoor Air Quality is a service that checks and improves the air inside buildings by measuring pollutants, humidity, and ventilation, then using filters, purifiers, and ventilation tweaks to keep the air healthier and more comfortable for occupants.

Insurance Claim

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Insurance Claim is the process of asking an insurer to pay for a loss or damage you’ve experienced. It involves reporting the incident, providing details and evidence, and the insurer reviewing and deciding how much to cover or reimburse.

Insurance Restoration

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Insurance Restoration is a service that helps repair or rebuild property damaged by fire, storm, or other covered events, handling assessments, claim coordination, selecting qualified contractors, and overseeing reconstruction to restore safety and value.

Kitchen And Bathroom

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Kitchen And Bathroom is a home improvement service focused on designing, renovating, and updating kitchens and bathrooms, including layouts, fixtures, cabinets, countertops, plumbing, electrical, and finishes to improve style, functionality, and value.

Media Blasting

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Media blasting is a cleaning process that uses a stream of abrasive material (like tiny particles) propelled at high speed to remove paint, rust, and grime from surfaces, leaving a smooth, ready-to-paint finish without harsh chemicals.

Moisture Removal

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Moisture Removal is a service that removes excess water from spaces, materials, or air. It involves drying techniques, dehumidifiers, and monitoring to prevent moisture damage and improve dryness and air quality.

Mold Abatement

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Mold Abatement is cleaning up and removing mold from homes or buildings, fixing moisture problems, and preventing its return. It involves inspection, containment, cleaning, remediation, and repairing sources of moisture to keep the area safe and breathable.

Mold Damage Mitigation

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Mold Damage Mitigation is the process of stopping mold growth and repairing areas damaged by moisture. It includes mold assessment, containment, moisture control, cleaning, removing contaminated materials, and restoring your home to a healthy, dry condition.

Mold Damage Remediation

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Mold Damage Remediation is fixing spaces affected by mold, removing excess moisture, cleaning and sanitizing surfaces, and repairing damaged areas to prevent further growth and restore a safe, healthy environment.

Mold Inspection

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A Mold Inspection is a home check to find visible mold and assess moisture or water problems. It involves a visual survey, moisture measurements, sometimes air sampling, and reporting of findings and recommendations to improve safety and air quality.

Mold Mitigation

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Mold Mitigation is cleaning andremoving mold from a space and fixing moisture problems to prevent it from returning, including assessment, containment, cleaning, drying, disinfecting, and repairing sources of moisture or leaks.

Mold Removal

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Mold Removal is a service that detects, cleans, and dries areas affected by mold to remove stains, odors, and health risks. It involves inspection, containment, mold removal, cleaning of surfaces, and preventive treatments to stop regrowth.

Mold inspection

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Mold inspection is a service that checks a building for mold growth, moisture, and hidden problems. A technician visits, looks at surfaces and hidden areas, may test air and samples, and then reports findings and recommendations to prevent mold spread.

Moving & Storage

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Moving & Storage helps you relocate belongings from one place to another, packing, loading, transporting, and unloading items while optionally keeping them safe in a storage facility until you’re ready to use them.

Odor Mitigation

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Odor Mitigation is a service that detects and reduces unwanted smells in spaces, using methods like deodorization, ventilation, filtration, and source control to improve air quality and comfort for occupants.

Odor Removal

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Odor Removal is a service that eliminates unwanted smells from spaces or items using cleaning, deodorizing, and sometimes odor-neutralizing treatments to restore fresh air and a pleasant environment.

Odor Removal Services

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Odor Removal Services clean and refresh spaces by identifying and eliminating unpleasant smells from air, fabrics, and surfaces using deodorizing cleaning, ventilation, and sometimes specialized treatments to leave a fresh, odor-free environment.

Premiere Restoration

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Premiere Restoration is a service that carefully cleans and repairs old films or videos, fixing scratches, color, and sound issues to restore them to their best possible quality for viewing and saving memories.

Property Damage

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Property Damage covers fix or replacement costs when someone harms, destroys, or vandalizes your property, including buildings, vehicles, or belongings, and may include claims, assessments, and repairs to restore normal use and value.

Property Damage Restoration

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Property Damage Restoration is a service that repairs and restores buildings after damage like water, fire, or storms. It involves assessment, water removal, drying, cleaning, deodorizing, and repairing structural or cosmetic damage to return the property to its pre-damage condition.

Property Repair

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Property Repair is a service that fixes and restores damaged parts of a building or home, such as walls, roofs, plumbing, and fixtures, to restore safety, function, and appearance. It involves assessing damage, planning repairs, and completing the work efficiently.

Remodeling

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Remodeling is updating or improving a home’s spaces, like kitchens or bathrooms. It involves planning, design, permits, and construction to change layout, materials, fixtures, and finishes to better fit needs and style.

Repair Water Damage

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Repair Water Damage is a service that fixes issues caused by leaks or floods, drying out soaked areas, removing damaged materials, cleaning mold, and restoring walls, floors, and insulation to their normal, safe condition.

Repairs And Restore

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Repairs And Restore is a service that fixes damaged items and restores them to working or original condition, including assessing wear, replacing broken parts, cleaning, and upgrading to extend life or improve appearance.

Residential And Commercial

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Residential And Commercial is a service that handles home and business projects, including cleaning, landscaping, repairs, and maintenance to keep houses and commercial spaces comfortable, safe, and well-maintained.

Residential And Commercial Water Damage

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Residential And Commercial Water Damage is a service that helps fix homes or businesses affected by leaks, floods, or moisture. It involves assessing damage, extracting water, drying and dehumidifying, cleaning, sanitizing, and restoring damaged belongings and structures.

Roof Tarping

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Roof Tarping is covering a damaged roof with a waterproof tarp to stop leaks and protect the interior until permanent repairs can be done. It involves quickly securing the tarp over the roof, sealing edges, and monitoring for wind or weather damage.

Roofing

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Roofing is the service of repairing or replacing a building’s roof. It involves inspecting the roof, fixing leaks, installing or repairing shingles or tiles, flashing, underlayment, and ensuring the roof is weatherproof and durable against the elements.

Sanitizing And Deodorization

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Sanitizing and deodorization cleans and refreshes spaces by removing dirt, germs, and odors. It involves cleaning surfaces, sanitizing with safe cleaners, and neutralizing smells to restore a fresh, hygienic environment.

Sewage cleanup

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Sewage cleanup is removing and treating wastewater and contaminated materials after a sewer backup or spill, including cleaning floors, walls, and appliances, removing dangerous waste, disinfecting surfaces, and ensuring safe, sanitary conditions.

Soot Removal

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Soot Removal is a cleaning service that eliminates soot buildup from surfaces, appliances, or chimneys using specialized tools and cleaners to restore appearance, improve safety, and prevent damage from soot deposits.

Storm Damage Repair

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Storm Damage Repair is a service that assesses and fixes damage to buildings after storms, including roof, siding, windows, and water intrusion, then restores safety and function with cleanup, repairs, and prevention measures.

Structural Decontamination

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Structural Decontamination is the process of cleaning and disinfecting a building or space to remove harmful biological or chemical contaminants, including surfaces, HVAC systems, and equipment, ensuring a safe, contaminant-free environment for occupants and use.

Structural Drying & Dehumidification

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Structural Drying & Dehumidification is a service that dries out water-damaged buildings and reduces humidity to prevent mold and further damage. It uses pumps, fans, and dehumidifiers to remove moisture from walls, floors, and spaces safely and efficiently.

Structural Stabilization

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Structural Stabilization is a service that reinforces a building or structure to prevent movement or collapse. It involves assessing weak or damaged areas, installing supports or reinforcements, and ensuring safety and durability for the long term.

Thermal Imaging

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Thermal Imaging detects heat patterns emitted by objects or people to show temperature differences. It involves using infrared cameras to visualize warmth, identify hotspots or cold zones, and assess energy efficiency, insulation, or equipment condition without touching anything.

Water Damage Assessment

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Water Damage Assessment is a service that inspects a property to find where water has entered, how extensive it is, and what tools or actions are needed to prevent further damage, drying, and repairs.

Water Damage Mitigation

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Water Damage Mitigation is a service that stops further water damage after floods or leaks, dries wet areas, removes standing water, and treats for mold, so structures and belongings stay safe and damage is minimized.

Water Damage Specialists

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Water Damage Specialists is a service that quickly responds to floods or leaks, assesses damage, removes water, dries and dehumidifies spaces, and restores damaged walls, floors, and belongings to prevent mold and further harm.

Water Damaged Carpets

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Water Damaged Carpets: a service that assesses, cleans, dries, and restores carpets ruined by floods or spills, removing moisture, mold risk, and stains, and may involve sanitizing, padding replacement, and odor control to restore appearance and safety.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes and dries soaked areas, prevents mold, and fixes damaged structures like walls, floors, and ceilings after floods or leaks, returning a home to safe, normal condition.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold growth caused by water intrusion, dries the area, removes moldy materials, and treats the space to prevent regrowth, ensuring a safe, mold-free environment.

Wind And Storm Damage Repairs

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Wind And Storm Damage Repairs is a service that assesses and fixes damage to buildings caused by wind, storms, or hail, including roofs, siding, and windows, with safety checks, quick repairs, and temporary protections to prevent further damage.

Crystal Restoration Services of New England Reviews

Dorothy Williams
Dorothy Williams
5 ★★★★★
I would like to give a huge shout out to CRYSTAL RESTORATION SERVICES of Southington. I cannot say enough about this efficient team. After a pipe burst in our home, I had to call in a restoration company, and I wanted to take a moment to recognize the incredible job CRYSTAL RESTORATION and their crew has been doing. Jean Azukas came within an hour of my call, assessed my needs, and a crew showed up almost immediately. From day one they have been efficient, and specifically NICK ALLEN’S CREW has been professional and respectful of my home. They quickly handled the water removal.- mopping, drying the floors and walls, and making sure everything was properly taken care of. What really stood out to me is at the end of every single day, they clean up so thoroughly that it looks like they are completely finished, even when there is still more work to do the next day. Now that they have moved into the demo phase, removing walls, floors, and ceiling, they are still just as careful and organized. Despite the mess that kind of work can create, they leave the space neat and manageable each evening and then come back ready to tackle more the next day. Yes, this is a service I am paying for, but the level of care, professionalism, and pride they take in their work has gone above and beyond. It has made a stressful situation so much easier to handle, and I am truly grateful for how they have managed everything. I highly recommend Crystal Restoration Services to anyone who ever finds themselves in need of restoration services. With gratitude, Dorothy Williams
Nikki-Lynn Rosbrough
Nikki-Lynn Rosbrough
5 ★★★★★
100 stars if I could! ⭐️ I can’t say enough good things about this company. They came out to clean my basement and garage after mice activity and did an absolutely incredible job. From start to finish, Kyle, Nick and the team were professional, thorough, and incredibly kind during what could have been a really stressful situation. Crystal was amazing to work with and made the entire process feel easy and reassuring. The space was left spotless, and the care they took really showed. I would highly recommend Crystal to anyone who needs restoration services. Truly top notch work! Thank you so much!
Erika Woods
Erika Woods
5 ★★★★★
I couldn’t be more impressed with the level of professionalism and care provided by crustal restoration . From the very first call, their team was responsive, clear, and incredibly knowledgeable. They walked me through every step of the process, answered all my questions, and made a stressful situation feel manageable. Their technicians Nick Jackie and Mike arrived on time, fully prepared, and treated my home with respect. The quality of their work was outstanding — thorough, efficient, and done with obvious expertise. They didn’t cut corners, and they made sure I understood exactly what was being done and why. What really stood out was their honesty and transparency. They provided fair pricing, no surprises, and communicated consistently until the job was complete. Huge thank you to both project managers Nick Nylund and Leo S amazing work guys ! If you’re looking for a restoration company that is dependable, trustworthy, and skilled, I highly recommend them. They truly exceeded my expectations and turned a difficult situation into a smooth experience.
Michael Daly
Michael Daly
5 ★★★★★
One Saturday afternoon I stopped by to check on a client's house, a flip in process. I opened the garage door and water rushed out and I could hear running water running. We went into the house and everything was wet, water everywhere and it was like the rain. We got the water turned off. Called my client who asked what to do. I told them I was on it. I called Laurie Trombly at Crystal Restoration Service of New England. Within hours, on a late Saturday afternoon, they had the insurance claim number, Nick met with my client and had a team at work getting the house emptied and dried. Then the follow up to ensure there were no future problems. That day I felt that my clients were lucky I knew Laurie and Laurie and the team made me a hero! If you have an issue, you need Laurie, Nick and the whole team at Crystal Restoration of New England! Thank you!
J
J
5 ★★★★★
Kyle, Nick and his team We’re absolutely incredible. They were very prompt in arriving at our home for emergency mitigation services. They kept us in the loop the entire time and they were very neat and clean throughout the entire process. They were very professional and easy to work with. They have a lot of expertise and they get the job done in a timely manner.
Gentian Dvorani
Gentian Dvorani
5 ★★★★★
I couldn’t be more impressed with the Crystal Restoration service I received! My rental property had unexpected flooding, and this company came out the very same day without hesitation. Their team worked incredibly fast, professionally, and with great care. In just one day, they were able to clean, restore, and bring the apartment back to perfect condition. Their quick response, expertise, and dedication made a stressful situation so much easier. I’m truly grateful for their hard work and would highly recommend them to anyone in need of restoration services. Outstanding job from start to finish!
Ru Ska
Ru Ska
5 ★★★★★
I cannot say enough positive things about Nick and his team Carlos & Diego. World-class customer service, but even more impressive was their attention to detail, cleanliness, and responsiveness. Stop your research, you've found what you need in Crystal Restoration!
Sean Butler
Sean Butler
5 ★★★★★
After my 99 year old mother’s home suffered major fire damage, Crystal Restoration was there to help get the restoration underway. While I was mostly dealing with this unfortunate situation from 3000 miles away in California, Nick quickly coordinated cleanup and abatement and kept me in the loop by giving me frequent updates on progress or potential issues. He also routinely gave advice on how to handle upcoming steps in the entire restoration process once Crystal was done. Several of my mother’s neighbors contacted me to fill me in on how hard the cleanup and demo crew was working through hot, humid weather. My few brief exchanges with those in Crystal’s office were equally prompt and professional. I highly recommend Crystal Restoration Services. They respond quickly and are a pleasure to work with during a difficult situation.
natalia alvarado
natalia alvarado
5 ★★★★★
Nick was quick to return my phone call and arrived at the location promptly. He assessed the situation thoroughly and provided clear, helpful guidance on what needed to be done. I really appreciated his responsiveness and professionalism.
Joe Pulusiano
Joe Pulusiano
2 ★★☆☆☆
I’m giving 2 stars only because of the quick response to our emergency. We had a flood at my partner’s property, and two Hispanic males arrived to handle the job. They did not introduce themselves or provide any identification, which I found unprofessional. Both smelled strongly of marijuana and were so loud that I could hear their voices from outside. When I asked who was in charge so I could understand what was happening, neither could answer my questions clearly, and their English was difficult to understand. I never received an explanation of what they were doing or what the plan was moving forward. Out of concern, I cross-referenced the phone number printed on their sweaters to make sure I was reviewing the correct company. The entire experience left me very uneasy. If these individuals are truly certified professionals, I’m concerned about how they obtained their credentials, given their lack of communication and professionalism. I plan to contact the state licensing board and the BBB to confirm their certifications and to ensure the work was done properly. Overall, a very disappointing and concerning experience.
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About Crystal Restoration Services of New England

Crystal Restoration Services of New England is a trusted Water Damage Restoration Service serving residential and commercial clients from its location at 303 Captain Lewis Dr, Southington, CT 06489. The company describes itself as a comprehensive restoration partner, offering an extensive range of services designed to address the full lifecycle of water, fire, and storm-related incidents. From rapid response to complete reconstruction, Crystal Restoration Services of New England emphasizes thorough, detail-oriented work that combines mitigation, cleanup, dehumidification, and reconstruction into a seamless process. The firm positions itself as a premier restoration provider in New England, focusing on timely intervention, accurate assessment, and transparent communication with customers and insurance providers.

In addition to its core water damage capabilities, Crystal Restoration Services of New England presents a broad scope of building and property restoration offerings. The service catalog includes Building Restoration Service, Fire Damage Restoration Service, and Water Damage Restoration Service, underscoring the company’s commitment to restoring structures to pre-loss condition. Clients can expect 24/7 Emergency Response, Emergency Board Up Services, Emergency Mitigation, and Emergency Water Damage Removal, highlighting the firm’s readiness to respond to urgent situations at any hour. The company also provides specialized services such as Structural Drying & Dehumidification, Moisture Removal, Mold Mitigation, Mold Removal, and Mold Remediation, reflecting a focus on preventing secondary damage and ensuring indoor air quality during and after restoration projects.

The team at Crystal Restoration Services of New England emphasizes comprehensive solutions that combine cleaning, sanitation, and deodorization with robust repair and reconstruction capabilities. Services such as Complete Restoration Services, Complete Reconstruction, and Full Service Property Restoration indicate an end-to-end approach from initial assessment through final touch-ups. Equipment and techniques typically employed include Thermal Imaging for moisture detection, Soot and Odor Removal, Content Cleaning & Restoration, and Deep Cleaning to restore comfort and safety. The company also highlights interior and exterior restoration services that address both structural and aesthetic concerns, including Roofing, Emergency Roof Tarping, and Remodeling as part of a coordinated restoration plan.

Crystal Restoration Services of New England positions itself as a reliable partner for property owners facing water, fire, or storm damage, as well as routine cleaning and maintenance needs that contribute to healthier living and working environments. Customer testimonials, although varied, consistently reflect appreciation for prompt response, professional conduct, meticulous cleanup, and respectful treatment of homes and commercial spaces. The company also references Insurance Claim assistance and Insurance Restoration as part of its service suite, aiming to simplify the recovery process for clients navigating policy steps and settlements. With its base in Southington and a comprehensive array of services, Crystal Restoration Services of New England seeks to deliver timely, transparent, and high-quality restoration work across residential and commercial properties.

Building Restoration Service

Crystal Restoration Services of New England in Southington, CT offers expert building restoration, including water, fire, and storm damage repair, structural stabilization, and historic preservation, delivering reliable, timely service with meticulous craftsmanship.

Fire Damage Restoration Service

Crystal Restoration Services of New England in Southington, CT offers expert fire damage restoration, smoke odor removal, and structural repairs to restore homes quickly and safely with compassionate, 24/7 emergency response and thorough cleanup, drying, and reconstruction.

Water Damage Restoration Service

Crystal Restoration Services of New England offers expert water damage restoration in Southington, CT, providing rapid assessment, extraction, drying, and mold prevention to restore your home safely and efficiently.