Pyramid Restoration of Los Angeles

Pyramid Restoration of Los Angeles Services

Pyramid Restoration of Los Angeles Reviews

Nydia Sanchez

1 ★☆☆☆☆

If I could give zero stars I would. Unfortunately, we had a major leak in an upstairs bathroom at the end of June 2025. The plumbers contacted Pyramid Restoration to take care of the cleanup/mitigation. When you look on Google, their reviews are great. However, take a look on Yelp too. Our experience with them was far from pleasant. They will absolutely attempt to pack up your belongings and tell you that they will store them off site. Don’t let them do that. Every other mitigation company I’ve worked with has rented a POD. Luckily, we refused to have our belongings removed. In reading their Yelp Reviews, it was reported that they will hold onto property until their fraudulent bill is paid. People also complained of damaged property. Pyramid Restoration will charge you for equipment they did not use and services they did not render. They will tell you repeatedly not to discuss certain things with your insurance adjuster. They attempt to come off as helpful, but what they are really trying to do it scam you. They attempted to charge us for 2 months of storage (we stored nothing), 90 moving boxes of various sizes (they used 13), 4 workers (2 must have been invisible), and non-existent air movers and air scrubbers. However, that is not even the worst part. We met with a contractor for the rebuild, and he noticed that they still left debris and sewage around all the areas they supposedly cleaned. So, not only did Pyramid get paid in full, they were paid in a full for a job they did not do. We had to go through another cleaning, because what Pyramid should have done was a Category 3 clean, and they did not. Our garage still had moisture in the wood. Parts in our home still had moisture. When Pyramid came and removed everything that was supposed to be drying our home, they used their eyes to determine whether or not everything was dry. They measured levels once, set up some air movers, sprayed for mold and called it done. During this time, my husband and I became ill, no doubt due to the fact that there was black water debris still sitting in our home. It is now November 9th. Our home is finally going through the rebuilding stage. Pyramid’s business practices have kept us and our home in a state of chaos for longer than needed. Do yourself and your home a favor and stay far away from them.

About Pyramid Restoration of Los Angeles

Pyramid Restoration of Los Angeles is a trusted water damage restoration service operating in Van Nuys, California, dedicated to helping residents and businesses recover from disasters with speed, compassion, and professional care.Located at 15406 Cabrito Rd Ste 4, Van Nuys, CA 91406, the company provides a comprehensive range of services designed to mitigate damage, protect property, and support clients through difficult times. The team specializes in water damage restoration service, fire damage restoration service, and a broad spectrum of related cleanup and recovery work. Their approach emphasizes rapid response, thorough assessment, and transparent communication to minimize disruption and maximize recovery outcomes for customers facing emergencies or post-disaster restoration needs.

Their service portfolio includes disaster response, water damage repair, water damage-related cleanup & repair, fire damage restoration, smoke damage remediation, fire smoke treatment, sewage cleanup, and site inspections. They also offer rebuild & restore services to help clients move from mitigation to reconstruction, ensuring a cohesive and efficient restoration process from initial response through final rebuild. This holistic approach is designed to address both the immediate safety concerns and long-term structural integrity of a property, supporting clients through every phase of recovery.

As part of their commitment to quality, Pyramid Restoration of Los Angeles emphasizes safety, accountability, and adherence to industry standards. The company prioritizes careful assessment of moisture levels, mold risk, and ventilation needs, then implements a structured plan that aligns with insurance guidelines and customer expectations. They work to protect belongings, minimize secondary damage, and coordinate with vendors and technicians to streamline the restoration timeline. While customer experiences can vary, the firm aims to deliver reliable service, clear documentation, and verifiable results in both residential and commercial settings.

Located in the greater Los Angeles area, the company serves clients dealing with water intrusions, storm damage, sewage concerns, and fire-related incidents. Their trained professionals are equipped to handle both minor incidents and large-scale emergencies, providing transparent estimates, on-site assessments, and continual updates as remediation progresses. The combination of rapid response, comprehensive services, and a focus on restoring property function and safety positions Pyramid Restoration of Los Angeles as a versatile resource for households and businesses seeking dependable restoration expertise in a challenging moment.

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