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First Choice

First Choice at 1738 N Moorpark Rd, Thousand Oaks, CA 91360, provides professional water damage restoration services. Specializing in 19 services to restore homes and end-to-end water damage recovery.

Water Damage Restoration Service at 1738 N Moorpark Rd in Thousand Oaks, CA 91360

Operational
★★★★★
Rating: 4.8 based on 52 reviews
Address: 1738 N Moorpark Rd, Thousand Oaks, CA 91360
Phone: 18058491300
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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First Choice

First Choice Services

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, hot water extraction, or cleaning solutions. It involves pre-treating spots, thorough washing, rinsing, and drying to refresh and extend carpet life.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes smoke, soot, and water damage after a fire, then cleans, sanitizes, and rebuilds affected areas to restore safety and appearance. It includes assessment, containment, cleaning, deodorizing, and restoration.

Flood cleanup

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Flood cleanup is a service that removes water, dampness, and damaged belongings after a flood, dries and sanitizes spaces, assess for structural damage, and restores rooms to safe, dry condition with cleaners and equipment.

Flood restoration

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Flood restoration is the process of cleaning up water damage after flooding, drying the area, removing damaged items, sanitizing surfaces, and repairing floors, walls, and belongings to prevent mold and restore homes or buildings to their normal condition.

Flooring

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Flooring is a service that installs and repairs the surfaces you walk on, such as hardwood, tile, carpet, or vinyl. It involves measuring, removing old flooring, preparing the base, laying or fitting new materials, and finishing for a clean, durable floor.

Mold cleaning

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Mold cleaning is a service that removes mold growth from surfaces to improve air quality and prevent damage. It involves inspecting affected areas, safely containing mold, cleaning with appropriate solutions, and treating to prevent recurrence.

Mold damage restoration

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Mold damage restoration is the process of cleaning up and removing mold growth after water damage or high humidity, drying affected areas, removing moldy materials, and sanitizing surfaces to prevent health issues and prevent future mold recurrence.

Mold inspection

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Mold inspection is a basic check to find moisture and visible mold in a home. A pro examines rooms, walls, and vents, may use tools to detect hidden mold, and then reports findings and recommended clean-up or remediation steps.

Mold mitigation

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Mold mitigation is the process of removing and preventing mold growth after water damage. It involves inspecting for mold, containing affected areas, safely cleaning or removing contaminated materials, fixing moisture sources, and ensuring dry, mold-free spaces.

Mold remediation

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Mold remediation is the process of removing mold growth from homes or buildings and fixing moisture problems that caused it, including cleaning affected areas, repairing leaks, and using proper containment and ventilation to prevent recurrence.

Painting

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Painting is the act of applying colors to a surface to create images or decorate objects. It involves preparing the surface, choosing and mixing paints, and using brushes or tools to add lines, shapes, and textures that express ideas or decorate spaces.

Plumbing

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Plumbing is the service of installing, fixing, and maintaining pipes, fixtures, and drains that carry water and waste in homes or buildings. It involves leaks, unclogging, repairs, and ensuring safe, efficient water flow and drainage.

Remodeling

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Remodeling is adjusting or redesigning a space to improve layout, style, or function. It involves planning, budgeting, and renovating areas like kitchens or bathrooms, updating fixtures, finishes, and sometimes expanding or reconfiguring rooms to meet new needs.

Roofing

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Roofing is the service of installing, repairing, or replacing the top covering of a building to protect it from weather. It involves removing old materials, inspecting the roof structure, choosing materials, and applying shingles, tiles, or metal to create a durable, waterproof surface.

Sewage cleanup

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Sewage cleanup is the process of safely removing and cleaning up wastewater and sewage from spills or overflows, including debris, odors, and contamination. It involves containment, sanitization, disinfection, disposal, and restoring affected areas.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes floodwater, dries and sanitizes rooms, repairs damaged walls, flooring, and ceilings, and restores your home or business to its pre-damage condition while preventing further mold growth.

Water damage-related mold removal

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Water damage-related mold removal is a service that dries out soaked areas, removes mold growth caused by excess moisture, cleans and sanitizes affected surfaces, and fixes leaks to prevent recurrence, protecting indoor air quality and structural integrity.

Water damage-related pest control

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Water damage-related pest control covers fixing water damage and removing pests that thrive in damp conditions, including moisture reduction, mold cleanup, and pest prevention techniques to protect your home or business.

Water removal

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Water removal is the process of extracting excess water from spaces or materials after leaks, floods, or spills. It involves pumping or soaking up water, drying surfaces, and sometimes using machines like pumps, dehumidifiers, and ventilation to prevent damage and mold.

First Choice Reviews

Liliana Randall
Liliana Randall
5 ★★★★★
We had an excellent experience with the water damage restoration team. Dwayne, our project manager, was very friendly and supported us throughout the entire process. He always kept us updated about what was happening, from helping us file our insurance claim, explaining how the reimbursement would work, to guiding us in choosing new flooring, and making sure the work got finished smoothly. James helped us select beautiful flooring that fit our budget perfectly. The crew who installed the floors and did the painting worked quickly, but also paid close attention to detail. Brody, the carpenter, did an outstanding job rebuilding our cabinet after it was damaged by a leaking garbage disposal—it actually looks better than before! The whole process went smoothly and was much easier than we expected.
louis garrison
louis garrison
5 ★★★★★
When we discovered a water leak in our home, I reached out for help and quickly got a response from First Choice. Brody arrived soon after, quickly found the source of the leak, and arranged for the needed repairs and water damage mitigation right away. James, Dwayne, and the rest of the crew removed damaged laminate flooring and affected drywall, then set up drying equipment to make sure all moisture was gone before any further damage could happen. I was impressed by how fast, organized, and clean their work was from start to finish. They also checked in frequently by phone to make sure everything was going smoothly and offered extra help if needed. I highly recommend their water damage restoration services to anyone in Thousand Oaks looking for reliable and professional assistance.
Eva D
Eva D
5 ★★★★★
After discovering about 10 inches of water in our entire basement and losing power, we reached out for help right away. First Choice responded quickly and brought in generators, which were tough to find, to get things started. Brody and the team worked hard to get the sump pumps running and started pumping out the water as soon as possible. Another company was sent by our insurance to give an opinion, but they just told us to wait until the power came back. Thankfully, Brody and the rest of the crew kept things moving with their equipment and didn’t stop working. They handled the water removal and deep cleaning with real professionalism. The team was very polite, helpful, and made sure we understood every step of the process. We’re hopeful they can help with the reconstruction after the root cause of the water issue is fixed. This isn’t the first time we’ve had water in the basement, but thanks to the fast and excellent service, we felt reassured throughout the whole process. I would highly recommend their water damage restoration services to anyone dealing with flooding or water problems.
Jeffrey Greer
Jeffrey Greer
5 ★★★★★
after we found water damage in our home, we called first choice for help. dwayne and his team showed up quickly to check everything and brought in all the right drying equipment to stop any mold from growing. they handled everything with our insurance company, which made the whole process really easy for us. dwayne also made sure we got the same type of flooring and tile, so the repairs blended in perfectly. the crew worked fast and acted very professional, starting the restoration as soon as all the materials arrived. dwayne was always available to answer questions and made sure we understood each step. water problems at home can be stressful, but we felt confident and taken care of the entire time. we highly recommend their water damage restoration services.
Kimberly Lawson
Kimberly Lawson
5 ★★★★★
my house in thousand oaks had water damage after a pipe burst, and when i called for help, a technician came out right away. there was about an inch of water on the floors, but within an hour, the water damage restoration crew arrived and started cleaning up. after just a few hours, all the standing water was gone. it's been a few days now, and every day the team makes sure my home is spotless before they finish. i'm very happy with how james and the crew have taken care of everything, and the office has been great at keeping me updated and working with my insurance. if i ever have water damage again, this is definitely the company i will call first!
Cassidy Mahoney
Cassidy Mahoney
4 ★★★★☆
After buying a building in Thousand Oaks, one of my tenants let me know there were some mold patches inside his closet. Worried it might be a serious water damage issue that the inspection missed, I started calling around for water damage restoration services. Some places gave me really high quotes and said they’d have to tear into the walls. When I got in touch with another restoration company, they offered a straightforward plan that made sense and stayed within my budget. Brody came out to handle the water damage and mold problem quickly. He explained everything clearly, which helped us all feel much better about the situation. Brody also took the time to teach the tenant how to avoid mold in the future. I really appreciate the honest pricing, fast service, and helpful advice. I would definitely recommend them for any water damage or mold restoration needs in Thousand Oaks.
P Villa
P Villa
5 ★★★★★
we needed help fast when a pipe burst in our home, so we called a water damage restoration company based on their good online reviews. if you ever have a water emergency, you really can't go wrong with them. i can't comment on their other services, but for water damage repair or cleanup, they'd be the first ones i'd trust to call. i actually used to work for a different restoration company during college, so i already knew what good service should look like at a flood or water damage site. these guys went above and beyond every step of the way. excellent team with reliable workers like james and brody!
Amanda Matthews
Amanda Matthews
5 ★★★★★
There are plenty of water damage restoration companies out there, but I wanted to share my experience with the team in Thousand Oaks. From my very first phone call all the way through to the completion of the work, everyone I spoke with was friendly and professional. The water damage in my home was pretty severe, but the crew took extra care to walk me through every step and answer all my questions, even helping me understand the process with my insurance company. Brody, the general manager, even called me personally to make sure everything was going smoothly. Within just a few days, all the areas that were affected were completely dried out, and they also checked for any mold issues. I highly recommend this company to anyone dealing with water or mold damage in Thousand Oaks.
Tony Haley
Tony Haley
5 ★★★★★
i can’t say enough good things about first choice! when i called in a panic about a water leak in a home i was taking care of in thousand oaks, dwayne was immediately supportive and quickly arranged for the team to come out and assess the water damage. everyone was super responsive and professional throughout the whole process. james and brody did an amazing job, and even came out on the weekend to keep an eye on the drying equipment and make sure everything was going smoothly. i appreciated the regular photo updates and how careful they were with every step, from the initial inspection to the demo and cleanup. you can really tell they care about doing the job right and helping people get back to normal as soon as possible. if you need help with water damage restoration in thousand oaks, i highly recommend giving them a call. they made a stressful situation so much easier and were true professionals every step of the way.
Quinn Chavez
Quinn Chavez
5 ★★★★★
When we discovered water damage in our home, the team from First Choice responded right away and handled everything with great professionalism. Brody, James, and Dwayne made sure our floors, walls, and carpets were dried out completely, which stopped any more damage from happening. They took care of all the documentation and paperwork for our insurance, which made a stressful situation much easier. The team was friendly and caring, and even our dog enjoyed their visits as they checked on the drying process. We truly appreciate their help and would highly recommend their water damage restoration services to anyone in need.
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About First Choice

First Choice is a comprehensive water damage restoration service operating in Thousand Oaks, California, at 1738 N Moorpark Rd, Thousand Oaks, CA 91360. The company specializes in a broad spectrum of services designed to prevent, mitigate, and repair damage from water, moisture, and related problems, and it approaches each project with a focus on thoroughness, safety, and customer care. The organization emphasizes a meticulous process that begins with rapid response, advanced assessment, and moisture mapping, followed by professional containment, extraction, drying, and dehumidification to minimize secondary damage and mold growth. In addition to water damage restoration, First Choice offers an extensive range of services including carpet cleaning, flooring installation and restoration, painting, remodeling, and roofing to support complete property recovery and improvement after incidents.

The service portfolio also includes structural and aesthetic repairs such as remodeling and the installation or replacement of flooring, cabinets, and finishes, ensuring that recovered spaces are both functional and visually restored. Key aspects of their operation include collaboration with insurance providers to streamline claims, clear communication with property owners throughout the project, and a commitment to transparency in pricing and scheduling. First Choice prides itself on employing trained technicians who can identify the root causes of water intrusion, including plumbing failures and appliance leaks, and who can develop remediation plans that address both the immediate damage and longer-term prevention strategies. The team handles related cleanup tasks, such as mold cleaning and mitigation, mold remediation, and mold inspections, to reduce health risks and protect indoor air quality. They also provide water removal, sewage cleanup, and water damage-related cleanup and repair to restore occupancy quickly and safely.

Customer feedback highlights a consistent emphasis on professionalism, responsiveness, and reliable service. Clients frequently note that project managers and crew members, including individuals named Dwayne, James, Brody, and others, guide them through every step—from initial assessment and insurance coordination to selection of replacement materials and final walkthrough. The company’s approach combines efficient extraction and drying with careful attention to detail in reconstruction, helping customers regain normal living conditions. The staff’s commitment to punctual communication, transparent expectations, and hands-on support during the claims process is repeatedly acknowledged in testimonials from Thousand Oaks residents who have faced water damage, mold concerns, or related emergencies. First Choice positions itself as a trustworthy partner for homeowners and property managers seeking rapid, professional, and empathetic restoration services within the local community.

Beyond emergency response, First Choice offers long-term maintenance and prevention guidance, including mold prevention strategies, moisture control recommendations, and best practices for avoiding future water intrusion. The company’s expertise extends to plumbing, remodeling, flooring, painting, and even roofing when projects require integrated repairs across multiple areas of a property. With a customer-centric mindset and a broad service catalog, First Choice aims to provide a single-source solution for both immediate restoration needs and subsequent improvements that enhance property resilience against future water-related incidents. The overall objective is to restore comfort, safeguard health, and help residents in Thousand Oaks feel confident that their homes and business spaces are secure and well cared for after water damage events.

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