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We are permanently closed

Permanently closed Water Damage Restoration Service formerly at 3311 Keller St, Santa Clara, CA 95054, offering 34 restoration services and solutions.

Water Damage Restoration Service at 3311 Keller St in Santa Clara, CA 95054

Operational
★★★★☆
Rating: 4.4 based on 8 reviews
Address: 3311 Keller St, Santa Clara, CA 95054
Phone: 18776711173
Emails:
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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We are permanently closed

We are permanently closed Services

24 Hr Emergency Response

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24 Hr Emergency Response is a fast, around-the-clock service that quickly responds to urgent issues, assesses the situation, and coordinates immediate action to prevent damage, restore safety, and connect you with needed help or professionals.

3d Camera Documentation

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3d Camera Documentation is a service that documents how a 3D camera works, its setup, settings, calibration steps, and usage guides so users can understand, operate, and troubleshoot the camera effectively.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, detergents, and sometimes steam or dry cleaning. It involves preparation, cleaning, and sometimes protectant treatments to refresh and extend carpet life.

Claims Processing

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Claims Processing is the service that handles submitting, reviewing, and paying insurance or warranty claims. It involves collecting necessary information, verifying coverage, assessing eligibility, and issuing payments or denial decisions efficiently and accurately.

Disaster Strikes

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Disaster Strikes is an emergency planning and response service that teaches how to prepare for, react to, and recover from natural or man-made disasters, including safety steps, communication, and practical recovery guidance.

Emergencies Damage

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Emergencies Damage is a service that helps quickly assess and respond to urgent damage events, like structural issues or water or fire damage. It involves rapid damage evaluation, immediate safety steps, and coordinating urgent repairs and protections for people and property.

Fire Restoration Service

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Fire Restoration Service helps recover spaces after a fire, including assessing damage, removing debris, cleaning smoke and soot, drying moisture, and repairing structure and finishes to restore safety and usability.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes soot and debris, cleans smoke odors, and restores a home or business after a fire, including board‑ups, temporary protection, debris removal, cleaning, and structural repairs to make the space usable again.

Flood & Water Damage Restoration

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Flood & Water Damage Restoration is a service that quickly removes excess water after floods or leaks, dries and dehumidifies affected areas, filters and sanitizes to prevent mold, and repairs damaged materials to restore your home or business.

Frozen Pipes

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Frozen Pipes is a service that helps prevent and fix pipes that have stopped or slowed water flow due to cold weather. It involves diagnosing ice blockages, insulating pipes, thawing frozen sections safely, and protecting systems from future freezes.

Hazardous Materials

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Hazardous Materials is a service that handles dangerous substances—like chemicals or waste—safely from pickup to disposal, following rules, using proper containment, handling, and labeling to protect people and the environment.

Indoor Air Quality

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Indoor Air Quality is a service that checks and improves the air inside buildings, reducing allergens, pollutants, and humidity using monitoring, filtration, ventilation, and guidance to create a healthier, more comfortable space.

Insurance Claims

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Insurance Claims is the process of asking an insurance company to cover losses from events like accidents or damage. It involves reporting the incident, filing the claim, providing evidence, and working with the insurer to get approved compensation.

Ir Camera

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IR Camera is a device or system that uses infrared light to capture images or video, especially in low light or complete darkness. It detects heat from objects to show outlines and temperatures, useful for surveillance, security, wildlife, and industrial monitoring.

Leaking Roofs

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Leaking Roofs is a service that identifies, repairs, and seals roof leaks to prevent water damage. It involves inspection, patching or replacing damaged tiles or membranes, and ensuring proper drainage and weatherproofing for lasting protection.

Mold Damage

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Mold Damage is a service that assesses and fixes mold growth after water leaks or humidity. It includes inspecting affected areas, removing mold safely, drying and sanitizing surfaces, repairing materials, and preventing future moisture problems.

Mold inspection

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Mold inspection is a service where a professional checks a home or building for mold growth, moisture problems, and hidden issues. They inspect surfaces, test samples if needed, and provide findings and recommendations to fix moisture and prevent mold.

Pack Out

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Pack Out is a service that helps remove, pack, and haul away unwanted items from a space, often after a move or cleanup. It involves sorting, packing, loading, and disposing or recycling the items responsibly for a tidy, clutter-free area.

Plumbing

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Plumbing is the service of fixing and installing pipes, fixtures, and fittings that carry water, waste, and gas in homes and buildings. It involves repairing leaks, unclogging drains, installing faucets, and ensuring safe, clean water flow and waste removal.

Pump Out

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Pump Out is a service that removes waste liquids from a tank, hull, or container. It involves connecting hoses, pumping the contents to a disposal facility, and sealing the tank afterward to ready it for refilling or use.

Remediation Services

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Remediation Services help restore damaged or contaminated environments to a safe, healthy state. It involves assessing the problem, planning cleanup, removing hazards, cleaning and sanitizing, and verifying the area meets required standards for safe use.

Sewage cleanup

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Sewage cleanup is the process of safely removing and cleaning up wastewater and contaminated materials after a sewer leak or spill, including cleaning, disinfecting surfaces, disposing of waste, and restoring the affected area to a safe, sanitary condition.

Smoke And Fire Damage

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Smoke and Fire Damage is a service that assesses and repairs damage caused by fire and smoke, including removing soot, repairing structure, restoring salvageable items, and ensuring safety and cleanup to return a home or building to a livable condition.

Smoke Damage Clean Up

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Smoke Damage Clean Up is a service that removes smoke and soot from homes or businesses, cleans and deodorizes surfaces, repairs or replaces damaged materials, and restores air quality after a fire or smoke incident.

Smoke Damage Repair

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Smoke Damage Repair is a service that cleans and restores spaces damaged by fire and smoke. It involves removing soot, cleaning surfaces, deodorizing, repairing walls and ceilings, and restoring structure and finishes to a safe, normal condition.

Smoke Damage Restoration

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Smoke Damage Restoration cleans up and repairs homes after fire smoke. It removes soot, odors, and damaged materials, vents and air-cleans, cleans upholstery, and restores structure, walls, and contents to a safe, livable condition.

Storm Restoration

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Storm Restoration is a service that helps repair and recover homes and properties damaged by storms. It includes safety checks, debris removal, roof and water damage repairs, mold prevention, and restoring utilities and protecting against future storms.

Thermal Imaging

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Thermal Imaging is a service that uses infrared cameras to detect heat patterns from objects or people, turning temperature differences into visible images. It helps identify overheating, cold spots, leaks, or hidden issues without touching anything.

Wall Drying

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Wall Drying is a service that removes moisture from walls after leaks or floods, drying and dehumidifying the area, inspecting for damage, and preventing mold. It includes equipment like dehumidifiers and fans and may involve repairs if needed.

Water Damage Restoration Professionals

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Water Damage Restoration Professionals provides expert cleaning, drying, and repairs after floods or leaks, removing water, preventing mold, restoring structure, and bringing homes back to safe, dry condition efficiently.

Water Extraction

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Water Extraction is a service that retrieves water from a source to remove it for a specific use, such as draining, testing, or supplying a site. It involves locating the water source, extracting it safely, and managing disposal or storage as needed.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes water, dries areas, and fixes damaged structures and belongings after leaks or floods, including drying, sanitizing, mold prevention, and restoring floors, walls, and utilities to safe, pre-damage condition.

Water damage-related mold removal

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Water damage-related mold removal is cleaning and drying areas affected by leaks or floods, testing for mold, removing infected materials, cleaning surfaces, treating remaining spores, and fixing the water source to prevent recurrence.

property virtual tour scanning

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Property virtual tour scanning creates a 3D, interactive tour of a space by capturing multiple angles with specialized cameras or scanners, then stitches the data into a navigable online walkthrough showing rooms, details, and measurements for remote viewing and planning.

We are permanently closed Reviews

Robert Shaye
Robert Shaye
5 ★★★★★
A+ service from Alex, Lionel, and the team at QWDR. From my first call and all throughout the process, Alex was always available, kind, professional, and helped me navigate the mold and water damage remediation with ease. It made a VERY stressful situation much easier knowing this team of pros were on-site. Not only did they do a great job, they took the time to explain everything to me along the way and they provided detailed documentation/photos to submit to the insurance company. Alex clearly takes pride in the way his company is run and always makes himself available to customers. During my research I called SERVPRO and two other mold/water remediation companies and I went with QWDR based on their reviews and my initial conversations with Alex. He was also able to get a team on-site to assess damage within 3 hours which was super helpful. It's a pleasure working with a business owner and company such as QWDR; they have my highest recommendation!
Dhaval Shah
Dhaval Shah
5 ★★★★★
QWDR worked at our home doing water remediation after we sustained damage from a leaky dishwasher. QWDR was the company we chose after interviewing and getting estimates from four companies. Alex and crew were exceptional during the stage when we were making a decision. They were responsive and earnest. We hired them on the basis of their service fees being the lowest. QWDR did excellent work to remediate the issue inside our home and also in the crawl space. We got the required testing done before and after. In fact, Alex coordinated all of these testing. His crew was professional, polite and meticulous. I cannot say enough about their good work. We will recommend their services in case of any water damage at your home or work.
Nick Raushenbush
Nick Raushenbush
5 ★★★★★
No one ever wants to have to call a water damage company, but working with a great one, like QWDR, can make a huge difference. Our AC unit ended up having an issue and leaked into the floor/ceiling - Alex (business owner) was right on it getting the equipment in the same day, and personally seeing to it well into his evening. Alex is incredibly experienced, knowledgeable, honest, and friendly. After the initial setup from Alex over the weekend, I got to work with Lionel and John, who were amazing. Exceptional attention to detail. No half measures. The drying went so well (over the course of about a week) that there was no mold. Wow. Lionel and John kept on it until everything was completely dry, and were a joy to work with. QWDR is a smaller shop, and that's a good thing - it comes through in the dedication to their work and customer service. I hope you never have to deal with water damage, but if you do - work with QWDR.
Roxana Gafton
Roxana Gafton
1 ★☆☆☆☆
I had two issues with my house back to back. Alex seemed promising and trustworthy in the beginning, after doing the mold inspection and I wanted to hire him for that job. The very next day, my balcony leaked and I called him for advice. I ended up hiring him for the water damage restoration. He quickly jumped on the water damage restoration job, saying that the water damage should be prioritized over the mold remediation, and he proceeded with cutting the ceilings open and running some fans and dehumidifiers for a few days. The plastic walls they put up to isolate the affected areas fell off within less than a day and when they came back to put them back up, they used heavy duty tape to fix the plastic to the ceilings and that ruined the painted ceilings. One of their dehumidifiers was defective and leaked water while being plugged in, creating a fire hazard for my house, as he didn’t plan on coming to check the machine for a few days. While doing the water damage restoration, I kept asking Alex for the quote for the mold remediation and he kept saying he’s working on it. When the first job was completed (ceilings dried up), he took off in a big hurry leaving all the debris (plastic walls, floor covers, removed crown molding) behind, never called back to schedule the removal and decided not to help me with the second job (the mold remediation). I found this very unprofessional on his part, as he led me to believe that he will do the mold job as well and I waited for his quote, while I could have searched for another company to do the mold remediation much sooner, and needless to say, I will never use his services again. He also had issues with record keeping and while he promised to have an online file with pictures about the job he was doing, saying that would be very helpful for the home insurance company to access and assess, he put in my folder pictures from another house/job and he never corrected that, even after I brought it to his attention. I do not recommend his services. He jumped for the quick easy buck and abandoned me for the more difficult job, without even providing an explanation. I just got the message “I decided not to bid on your second/mold project. Good luck to you with the home repairs”. Don’t be fooled by him like I was. Keep looking. Do not hire him. Edit after reading the response from Alex. Thank you for the detailed response, which however did not address all the issues that led to my rating. The crown molding you removed is still in the backyard waiting to be discarded. When you came to remove the equipment, you showed up late, even though when we scheduled the appointment I told you I was pressed by time and I had to leave for work by a certain time. Showing up late did not allow you enough time to remove any of the protective materials you installed, which you left behind as I had to go to work. Or was that not part of the job? Yes, I did not want staples in my ceiling, but heavy duty tape on blue tape and the extra poles would have worked just fine. The problem was that when your worker came to re-tape the plastic to the ceiling, again he showed up late and instead of taking the time to secure the heavy duty tape to the blue tape, he slapped the heavy duty tape straight on the ceiling, as again I had to leave for another appointment. My online file you created has pictures from another house, and it was not updated after I brought it to your attention. Also, why would I ask repeatedly and wait for your mold remediation quote if I didn't want you to do the job? Your explanation does not make any sense. But not to worry, despite the extra hardship and delay, I found another company to do the job, and it's been taken care of. And, by comparison, they did a perfect, careful job, no plastic walls fell off (they didn't use staples either) and not a speck of debris or dust made it outside my bathroom or was left behind in the bathroom after they finished the job. In retrospect, I'm glad you forced me to hire someone else for the mold remediation job. It worked out very well in the end.
Lucy Huang
Lucy Huang
5 ★★★★★
As a condo owner who suffered from a severe water damage coming from a leak from an upstairs neighbor, I am grateful to have had Quality Water Damage Restoration company and its team to help us out during this difficult time. The team worked seamlessly together, with our property manager, and with other companies that need to be involved in this process. They were professional and respectful of our time and space. Their communication was excellent, and they're sympathetic to the situation so they did what they could to expedite the process. I don't hope folks need to use a restoration company for their homes, but if you need to, I highly recommend Quality Water Damage Restoration. Very professional and thoughtful.
Travis Payton
Travis Payton
4 ★★★★☆
Good follow up on initial call, came out promptly same day to provide quote Very professional and knowledgeable
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About We are permanently closed

We are permanently closed is a Water Damage Restoration Service located at 3311 Keller St, Santa Clara, CA 95054. This section describes the breadth of categories, services, and amenities that characterized the business during its operation, presented in a comprehensive, third-person overview. The organization offered a wide range of water damage and related restoration capabilities designed to address emergencies, cleanup, remediation, and recovery for residential and commercial properties. The service portfolio included Water Damage Restoration, Flood & Water Damage Restoration, and Mold Damage remediation, as well as specialized documentation and coordination with insurance processes to facilitate claims processing. Customers could expect 24 Hr Emergency Response to initiate interventions promptly, along with 3d Camera Documentation and Thermal Imaging to assess and document conditions accurately. Kitchen, bathroom, and general living spaces were routinely evaluated for moisture, mold risk, and structural impact, with Wall Drying and Indoor Air Quality measures employed as needed. Carpet Cleaning, Pack Out, and Remediation Services were among the ancillary offerings to restore finished spaces efficiently, while Water extraction and Pump Out capabilities addressed standing water and saturation. The company also handled hazardous materials management, Sewage cleanup, Fire Restoration Service, Smoke and Fire Damage cleanup & repair, and Storm Restoration to manage a variety of weather-related and event-driven losses. Leaking Roofs, Frozen Pipes, and Plumbing issues were common drivers for service calls, with emergency planning and rapid response featuring prominently in client experiences. Services extended to Insurance Claims support, Claims Processing, and IR Camera and Thermal Imaging to document conditions for claim accuracy. The organization emphasized Mold inspection and Mold Damage remediation, as well as Mold-related removal when necessary, and offered Remediation Services to restore structural integrity and hygiene. In property restoration projects, they performed Remediation and Water Damage related cleanup & repair, plus Water damage related mold removal to prevent recurring issues. Additional offerings included Rain & Flood mitigation, Ventilation improvements to support Indoor Air Quality, and overall project management that could include a Property Virtual Tour Scanning for customers seeking remote understanding of the affected areas. Customers and property teams benefited from the coordinated approach to remediation, including constant communication, transparent documentation, and professional project management from initial assessment through completion. The business also prided itself on a focus on customer experience, ensuring crews were courteous, respectful of spaces, and dedicated to completing work to high standards while aligning with insurance requirements and timelines.

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