Platinum

Platinum Services

Platinum Reviews

Ezekiel W

4 ★★★★☆

We had a water damage issue at our home, and Edwin and his team were a huge help. They were quick to assess the affected areas, handled the water removal, and took care of the restoration and mold treatment. Edwin always responded quickly to our questions and kept us updated throughout the whole process, which really put us at ease. He understood our concerns and made sure to check in regularly to make sure everything was taken care of. The work was done in a very professional way with minimal disruption to our daily life. I would definitely recommend them to anyone who needs water damage restoration services.

Alondra23 B

5 ★★★★★

i have used this water damage restoration company many times, both for my home and for work. their team is always professional, reliable, and quick to respond. whenever i had water leaks or needed emergency cleanup, they showed up on time and did exactly what they promised—sometimes even more than i expected. what really stands out is how much they care about the community. edwin and peyton, the owners, are always finding ways to help others. they often volunteer, support local groups, or offer their water damage cleanup services to people in need. once, while i was helping renovate a local youth center, we realized we needed help with water damage restoration in a few rooms. i called edwin, and right away he sent his crew to take care of everything at no cost. it made a huge difference and showed how much they care. this is just one example, but they do things like this all the time, without looking for praise. if you need water damage restoration, you can trust this company to do great work and also know that they are a big part of supporting our local community. highly recommend!

Stephanie Bernard

4 ★★★★☆

It’s been quite a while since Platinum completed water damage restoration in my basement by putting in a French drain system and installing an electrical battery backup. The cost was a bit under $10,000, but it was absolutely worth it for the peace of mind I have now. Before the work, water would always seep through my basement floor, especially when it rained for days at a time here in Oak Park. Even though I had three sump pumps running around the clock, they just couldn’t keep up and the noise was constant. I had been dealing with this situation for over ten years. I got estimates from several other companies nearby, and some were much more expensive, while one was a little cheaper. After doing my research—talking to people and a trusted realtor whose clients were happy with their water damage repairs—I decided to go with Platinum. Edwin, who managed the project, was always professional and really listened to my concerns about my basement and my belongings. He showed up on time, explained the restoration process, and even shared pictures of how everything would look when finished. I was worried about moving all my things from the basement, but Edwin and the team worked with me—moving the bigger items to the center, covering them to keep them clean, and clearing out any junk. They kept their word and I had no problems with my stuff. Each day the crew arrived on time, worked efficiently, and left everything as tidy as possible. We had heavy rain and even some power outages in Oak Park, but the battery backup kicked in when needed and gave me plenty of time to set up my generator. Since the work was done, I haven’t had a single issue with water in my basement. I even went from three noisy sump pumps to just one, and the quiet is a huge bonus. I couldn’t be happier with the results and am a very satisfied customer!

Dominic French

5 ★★★★★

I had a serious water leak in my home in Oak Park, which led to water damage in almost every room except two. All the furniture from the damaged areas needed to be carefully packed up and stored. Bryce and Peyton were the main team members handling the packing, restoration, and then the delivery and unpacking of my items. Bryce arrived early in the morning, right after the incident, to start cleaning up the water and stayed until everything was under control. He came back later that day to check the extent of the damage. After that, Peyton took over to manage the whole restoration process. Both Bryce and Peyton were very professional and knowledgeable. They kept me informed at every step and always made sure I understood what was happening. Communication was great—they checked in regularly and answered all my questions. The team made sure the workers were scheduled properly and the restoration work was done the right way. Peyton still checks in with me to make sure everything is going smoothly and that I have no concerns. I really appreciate their fast response, attention to detail, and dedication to helping me through a stressful situation. I highly recommend this company to anyone in need of water damage restoration services.

Wendy N

5 ★★★★★

When we had a leak from a pipe in the unit above ours, Platinum did an amazing job with the water damage restoration and cleanup. As soon as we let them know about the problem, they showed up right on time and handled everything with care. The office staff, Peyton and Bryce, were extremely helpful, knowledgeable, and made sure all the work was well coordinated. Edwin and another team member took care of the initial cleanup, explained every step of the process, and kept everything neat and organized. Like Peyton and Bryce, they were very respectful and focused on great customer service. Their supervisor, Edwin, also checked in to make sure everything was running smoothly and gave us his contact number in case we had any questions. Everyone went above and beyond to make us feel comfortable and supported during the whole process. We really appreciate how respectful, punctual, and professional the team was. Their customer service is truly excellent.

Grant Shelton

5 ★★★★★

After we discovered a major water leak hidden inside one of our walls, Bryce and his team responded quickly to our emergency. We had no idea where the water was coming from, but Bryce’s knowledge and calm approach made us feel confident that everything would be taken care of. The crew handled all the communication with our homeowners insurance, which really took a lot of stress off our shoulders. Bryce always kept us updated throughout the whole water damage restoration process. The repairs were completed with great attention to detail, and even though it took some time to get back into our home, we completely understand because of the extent of the water damage. My family and I are so happy with how everything turned out. I highly recommend this company to anyone who needs water damage restoration services!

tara chambers

5 ★★★★★

After we found out that our dishwasher had caused a water leak, we were referred to a local water damage restoration company. Bryce, Peyton, and Edwin did an excellent job removing all of the water-damaged materials and making sure the wood inside our walls was thoroughly dried. They worked carefully and always kept my home clean, bagging and taking away debris as they worked. After finishing the removal, they even vacuumed the path they used through our house, which really impressed my family. One of the first things my wife noticed was just how spotless everything was when she got home. The crew was always respectful, never used any bad language, and patiently answered all of my many questions. I highly recommend them for anyone needing water damage restoration services.

Cayden18 B

5 ★★★★★

After discovering water damage on our ceiling and wall after a heavy rain in Oak Park, we were referred to a water damage restoration company for help. I was extremely pleased with the quality of service provided by Edwin and his team. Edwin made sure that my closet and bathroom were thoroughly dried out and restored. The process took some time, but Edwin arrived early each morning to check on the progress, adjust the drying equipment, and make sure everything was kept clean and safe. The whole crew was friendly, professional, and always quick to respond to any questions or concerns. I highly recommend this team for anyone needing water damage restoration services.

Alejandro29 C

5 ★★★★★

The team provided excellent and professional water damage restoration services. They thoroughly cleaned and dried my property, making sure every area was taken care of. Their water mitigation work was top-notch, and they arrived right on time. Everyone was very polite and always answered my questions in a professional way. The staff, especially Bryce in administration and Edwin as the supervisor on site, along with the rest of the crew, did an outstanding job. I am completely satisfied and would definitely recommend this company for water damage restoration in Oak Park.

ruben sanchez

5 ★★★★★

After coming home from work, I discovered our kitchen floor in Oak Park was covered in water because the refrigerator ice maker had leaked everywhere. The water damage affected the kitchen and living room floors, baseboards, and even some drywall. I contacted my insurance, and a water damage restoration team arrived promptly the next morning to assess the situation and start the drying process right away. Throughout the cleanup, Edwin, the Project Manager, kept me updated on each step. The team removed the damaged laminate flooring, lower kitchen cabinets, baseboards, and some drywall as part of the restoration. While working, they found a bit of mold behind the drywall under the kitchen sink, but they took care of it by removing the affected area and sanitizing it completely, so it was all ready for repairs. When the general contractor told me everything from the kitchen and living room needed to be packed out for the restoration, I wasn’t sure who to call. I reached out to Edwin, who let me know their company also handles pack-out and return services. Peyton came by soon after to assess what needed to be packed and gave me and my insurance company a detailed estimate. The crew arrived right on time and did a fantastic job. They carefully packed and labeled every box by contents and location, which made unpacking super easy later. They even wrapped all the furniture, including the couches, to keep everything protected and clean while in storage. From start to finish, the service was top-notch. The team was professional, friendly, and really cared about making sure everything was handled with care. I highly recommend their water damage restoration services to anyone in Oak Park needing help after a water emergency.

About Platinum

Platinum is a professional water damage restoration service operating to help homes and businesses recover quickly and safely from unexpected water events. Located at 950 Deerhill Rd, Oak Park, CA 91377, the company emphasizes a comprehensive approach that blends rapid response, thorough cleanup, and meticulous restoration. The team specializes in water damage restoration service and offers a broad range of related services designed to minimize disruption and protect belongings. Platinum’s work philosophy centers on clear communication, careful assessment, and coordinated execution to restore spaces to their pre-incident condition and beyond where possible. The service roster includes plumbing, remodeling, roofing, sewage cleanup, water damage-related cleanup and repair, water damage-related mold removal, and water removal, ensuring that each phase of a project is handled by experienced professionals. In practice, the staff dispatches promptly, evaluates moisture levels and structural integrity, and develops a plan that prioritizes safety, efficiency, and quality. Clients can expect organized containment of affected areas, decisive water extraction, thorough drying, and targeted repairs that address both visible damage and hidden moisture concerns. The company’s commitment to quality is reflected in its ability to manage complex projects that involve multiple trades, coordinating scheduling, procurement, and on-site activities so homeowners can return to normal life with minimal inconvenience. Platinum also highlights its dedication to the community through ongoing involvement and support, which resonates in the testimonials from clients who note dependable service, thoughtful care, and a sense of partnership during stressful restoration periods. The team’s practical expertise includes flooded basements, ceiling and wall leaks, kitchen and living area damage, mold prevention and removal, and the restoration of disturbed materials to reduce long-term wear and risk. Clients frequently commend the professionals for punctuality, respectful conduct, and transparent communication about progress, insurance coordination, and next steps. The company’s experienced leadership, including Edwin and Peyton, guides crews to perform with attention to detail, keep spaces clean, and maintain clear lines of contact for updates and questions. In Oak Park and surrounding areas, Platinum positions itself as a reliable, community-minded option for comprehensive water damage restoration and related services, committed to protecting homes, assets, and peace of mind through every stage of the restoration process.

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