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SERVPRO of Auburn/Rocklin

Name: SERVPRO of Auburn/Rocklin
Address: 1331 Aviation Blvd Ste 120, Lincoln, CA, 95648, US
Telephone: 19166322250
Rating: 3.8

SERVPRO of Auburn/Rocklin provides expert water damage restoration in Lincoln, CA, offering comprehensive restoration services to quickly recover homes and businesses. With 31 specialized capabilities, they handle assessment, cleanup, drying, and remediation efficiently.

Water Damage Restoration Service at 1331 Aviation Blvd Ste 120 in Lincoln, CA 95648

Operational

★★★★☆

Rating: 3.8 based on 18 reviews

Address: 1331 Aviation Blvd Ste, 120, Lincoln, CA 95648

Phone: 19166322250

Emails:

Terry Cawdery - [email protected]

Alyssa Adams (Administrative Assistant) - [email protected]

Abigail Allman (General Manager) - [email protected]

Website: https://www.servpro.com/

Employees: 500

Hours:

Monday Open 24 hours

Tuesday Open 24 hours

Wednesday Open 24 hours

Thursday Open 24 hours

Friday Open 24 hours

Saturday Open 24 hours

Sunday Open 24 hours

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SERVPRO of Auburn/Rocklin Services

Advanced Restoration And Cleaning Equipment

Advanced Restoration And Cleaning Equipment is a service that uses specialized tools to restore damaged rooms or items (like water or fire damage) and thoroughly clean them, including deodorizing, sanitizing, and returning spaces to good condition.

Building Services

Building Services covers essential systems inside a building, like heating, cooling, hot water, electricity, plumbing, and ventilation. It involves designing, installing, maintaining, and upgrading these installations to keep the building safe, comfortable, and efficient.

Carpet & Upholstery

Carpet & Upholstery is a cleaning service that refreshes fabric floors and furniture. It involves deep cleaning, stain treatment, and deodorizing to remove dirt, spills, and allergens from carpets, rugs, couches, chairs, and other upholstered items.

Carpet Cleaning

SERVPRO effectively cleans carpet, removing dust, dirt, allergens, and bacteria harmful to air quality. We help maintain healthy indoor environments & the aesthetic appeal of your space. Call us today and let SERVPRO help you keep your spaces clean, beautiful, and healthier!

Ceilings, Floors & Walls

Ceilings, Floors & Walls is a home finishing service that covers installing, repairing, and finishing ceilings, floors, and walls. It involves painting, tiling, drywall, flooring, trim work, plastering, and making rooms look clean, durable, and presentable.

Commercial Cleaning Services

Commercial Cleaning Services provide professional cleaning for offices, shops, and workplaces, including sweeping, mopping, dusting, bathroom sanitation, trash removal, and periodic deep cleaning to keep spaces healthy and presentable for customers and staff.

Commercial Property

Commercial Property is a service that helps buyers, sellers, and renters with business buildings like offices, shops, and warehouses. It involves market research, property listings, valuations, negotiations, leases, and closing transactions to support commercial real estate needs.

Commercial Services

Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, SERVPRO has the training and expertise to help make it “Like it never even happened.” Small Office Buildings Large Office/High-Rise Office Bui...

Commercial Storm

Commercial Storm is a service that analyzes market conditions and weather-related risks to help businesses plan for storms, forecast disruptions, and optimize operations, safety, and communication with customers during severe weather events.

Disaster Recovery

Disaster Recovery is a plan and set of tools to restore IT systems and data after a disruption, like a natural disaster or cyberattack. It involves backups, failover, processes, and tested steps to quickly recover apps, data, and services with minimal downtime.

Drapes & Blinds

Drapes & Blinds is a window treatment service that provides and installs fabric curtains (drapes) and window coverings (blinds) to control light, privacy, and style in homes or offices, including measuring, fitting, and maintenance.

Fire Damage Repair and Restoration

In addition to fire, smoke, and soot damage, your home or business may also suffer from water damage as a result of the firefighting efforts. This type of damage can be especially upsetting and destructive for your family to process. You may feel stressed, confused, and vulnerable, so you’ll need...

Fire damage cleanup & repair

SERVPRO's fire damage cleanup, repair, and restoration experts provide services essential to restore structures. SERVPRO's certified technicians specialize in water removal, damage assessment, and fire/smoke damage restoration. Call our team so we can swiftly address your needs today!

Flood cleanup

Flood cleanup is a complex and urgent process, whether it's caused by heavy rains, burst pipes, or natural disasters - swift and systematic action is crucial to minimize damage. SERVPRO responds quickly to start water removal and begin the restoration process expeditiously.

Flood restoration

SERVPRO's skilled professionals ensure flood restoration is systematic, thorough, and effective. By combining water removal, drying, cleaning, mold prevention, and structural repair, we aim to bring life back to spaces that have been profoundly affected by the destructive force of water.

Hour Emergency Service

Hour Emergency Service is a around-the-clock help line that provides urgent, short-term support and rapid response for immediate needs, typically offering quick guidance, dispatch, or rescue services during emergencies.

Mold Remediation Cleaning

Mold Remediation Cleaning is a service that finds and removes mold growth in your home, cleans affected areas, and treats surfaces to prevent future mold. It includes containment, removal of mold, cleaning, and odor control to restore a safe, healthy environment.

Mold cleaning

When mold starts to invade your home or business, contact SERVPRO for quick and safe remediation. We assess the area for leaks and potential ventilation improvements. Our experience and advanced equipment ensure swift remediation with as little disruption to your life or workflow as possible.

Mold damage restoration

SERVPRO specializes in mold remediation. We provide thorough cleaning, drying, and sanitization - while making necessary repairs and taking preventive measures to avoid future outbreaks. Limit safety and negative health impacts by contacting our remediation specialists right away!

Mold inspection

SERVPRO's trained inspectors use industry-leading technology to inspect spaces for moisture and potential mold growth. Sampling and detailed reporting with a thorough mold protocol are provided. Our professionals will talk you through the whole process - your safety is our A1 concern.

Mold mitigation

SERVPRO specializes in minimizing the impact of mold growth within indoor environments. Mitigate structural damage and safeguard against potential health problems by eradicating mold through our extensive remediation process. Call us for a mold assessment today!

Mold remediation

Our mold damage cleanup experts thoroughly assess, contain, and remove mold. Our advanced techniques help prevent regrowth, restoring safety and indoor air quality. Trust SERVPRO professionals to safeguard your space from mold's harmful effects.

Residential Services

Residential Services provide support and care at home for individuals or families, including assistance with daily tasks, household chores, medication reminders, and coordinating care plans to keep people safe, comfortable, and independent in their own homes.

Sewage cleanup

SERVPRO ensures proper sewage cleanup by containing, extracting, and removing contaminants. Our professionals carefully plan and utilize specialized equipment/chemicals to decontaminate impacted areas. We eliminate bacteria and pathogens with professional-grade SERVPRO products. Call for more info.

Storm And Major Events

Storm And Major Events is a service that monitors and responds to severe weather and large-scale happenings, coordinating alerts, safety guidance, preparedness steps, and crisis communications for affected communities and organizations.

Storm Damage Cleanup and Restoration

When you are dealing with storm damage, flooding, and water damage, immediate action is crucial. Choose a company with storm damage experience and expertise that has the resources and equipment to handle the job. Here at SERVPRO, we are ready to respond immediately to storm damage, flooding, and ...

Storm Damage Restoration

Storm Damage Restoration is a service that assesses and repairs property damaged by storms, including removing water, drying surfaces, fixing structural damage, replacing ruined materials, and restoring insulation, electrical, and safety systems so the home is safe again.

Water Damage Repair and Restoration

Our highly trained technicians are ready to respond immediately to flood or water damage at your property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as ...

Water damage-related cleanup & repair

Water damage wreaks havoc on homes and businesses. SERVPRO provides swift & effective cleanup, water mitigation, and repair essential to minimizing the extent of damage and preventing long-term issues. Please call us today if you have experienced a water loss in your dwelling or place of business.

Water damage-related mold removal

SERVPRO addresses mold removal from water intrusion by structure assessment containment, extraction, removal, sanitization & taking steps to prevent future occurrences by addressing the source. Post-remediation verification is crucial to confirm spaces and air quality are safe. Call for more info.

Water removal

SERVPRO specializes in residential and commercial water mitigation & removal. When called right away, we can help prevent secondary damage from water intrusion. We restore affected areas to pre-loss conditions. We provide a complete scope from water removal to decontamination - call for more info.

SERVPRO of Auburn/Rocklin Reviews

Tran Long Son

1 ★☆☆☆☆

I had my bathroom leaking, Servepro team came and detected it, after all they found the leaking reason, our insurance company worked with Servepro team and paid for every include my deductible. And they said once they receive the payment they will help me out on scheduling for a reparation. Finally, It's been almost 2 months already and the team never give me the exact date they will come to fix it. Can't trust this business no more. And the one who was in charged of this received our calls and never wants to call us back. Really really unprofessional. I wish I didn't choose Servepro and go with my own contractor. They just ripped them all off and left it like that, and we don't know when can we use our bathroom again. TRUELY A LIAR.

Mike Mckee

5 ★★★★★

It's a rare occasion in todays world when you find a company who puts a priority on customer satisfaction. I have found one and want to share the experience that I had with Servpro. I had a water leak in the ceiling in the master bathroom. Before I got the water shut off the damage was pretty bad and the ceiling fell down (what a mess) I called Servpro,they were out I believe the next morning to clean up and dry out to prevent mold. That's when I met Tim Zandbergen, he's the flooring manager. I told him how important it was to me for them to live up to their slogan "like it never happened" he said o k I'm going to send one of our best drywall repair and paint guys Ortoro. This guy is amazing, there is no way you can tell that anything ever happened. That turned out so well that I then asked Tim if he could put new carpet in the master bedroom. He said of course they are not limited to just damage repair. I wanted to use carpet tile for durability but asked if there was anything we could put under the tiles to soften just a bit? He said he had never heard of anything. He did some research and found 2 different pads that could be used under carpet tiles. He brought over a variety of tiles and the 2 pads for me to see. I decided on the tile and pad I liked and asked him if he could do a little better on the price, he immediately said yes, called me the next day with a little better price. So he and his crew came shortly there after, moved the furniture and did the job in one day. In the next day or so a few of the tiles didn't stick. I called him and the very next day he himself was here to fix it. He said that he had never used a pad under carpet tiles before so this was a learning experience for he and his crew. He said if I have any other issues he didn't want me to fix it . Just call him and he will be here to fix any problems. That's what I call customer satisfaction!!! I don't want to forget Sara, the office girl who was also a pleasure to work with. Thanks so much you deserve a 10 star rating in my opinion

Bruce M

1 ★☆☆☆☆

Hello John, Thanks for the timely response. I clearly understand the overall process as stated in my original post as follows; " It is necessary, at this point, to explain the service model for Servpro Auburn/ Rocklin. When the Servpro team arrived at the initial appointment they explained that there two separate divisions within the franchise. The first being Mitigation (Demolition and Remediation) which they represented and second Reconstruction (repair to include labor and materials). I also understood that minimums would apply from both mitigation and reconstruction. I only received the final $5000.00 minimum reconstruction estimate after requesting such when you declined to do any work with the initial estimate of $1243.11 Again, "best business practice would provide process detail and disclosure of "Cost of Doing Business Minimums" for both mitigation and reconstruction upon initial contact". It would be appreciated if you could respond specifically to why you do not disclose cost of doing business minimums for both mitigation and reconstruction upon initial contact with the customer. I look forward to your response. I had a toilet leak in a small enclosed water closet located in the master bath of my single story home. The baseboard molding and drywall were affected by the water intrusion from base of the tile floor to appx 6 inches up the wall around the perimeter of the water closet. Prior to contacting Servpro my plumber had repaired the toilet leak. I called Servpro and requested an estimate for water extraction and repair. It is necessary, at this point, to explain the service model for Servpro Auburn/ Rocklin. When the Servpro team arrived at the initial appointment they explained that there two separate divisions within the franchise. The first being Mitigation (Demolition and Remediation) which they represented and second Reconstruction (repair to include labor and materials). Upon completion of the Mitigation teams evaluation I received an estimate by email from the Servpro production manager. The estimate included removal of baseboard, drywall and water extraction. The scope of work was estimated at a $650 minimum and did not include reconstruction/repair. I approved the $650 minimum and the mitigation team completed the estimated work on second and third visits. I then contacted the reconstruction division and requested an estimate for repair. I met with the reconstruction estimator as scheduled. Following the evaluation, I received an estimate by email from the estimator for discussed repairs in the amount of $1243.11. The estimator noted in the email that the amount of $1243.11 did not meet their job minimum and declined to do the work. I then responded to the estimator’s email, with a blind copy to franchise owner John Wardlaw requesting a revised estimate for a job cost minimum. I then received the final emailed reconstruction job minimum estimate of $5000.00. Over 4 times that of the initial estimate. The final estimate is not affordable. It was my intention to use Servpro from mitigation thru reconstruction. I will now have to locate a construction source that can complete the repair work at a reasonable price. Best business practice would provide process detail and disclosure of cost minimums for both mitigation and reconstruction upon initial contact. It is my opinion, that this franchise intentionally omits disclosure of a construction job cost minimum when smaller jobs are involved. It appears that they are only interested in the mitigation business. It is also my opinion that this franchise conducts business in a predatory manner and promotes a company culture that has total disregard for customer satisfaction.

Whitney Perona

1 ★☆☆☆☆

I was going to hold writing a review because I really don't like hurting anyone's company, but today was the last straw, and they definitely burned this bridge. If you value your sanity, honesty, people who do good work, good customer service reps who treat you with respect... DO NOT USE THIS COMPANY. And, above all, DO NOT ALLOW THEM TO USE TOP DOG PLUMBERS. The company tried charging us $6k for a water heater we bought for $1.2K. Then they charged double to install the water heater. Insurance refused to pay it because the plumber was price gauging and wouldn't provide them with adequate information as to why it cost so much. It took months for the plumber to call the insurance adjuster after us pestering them to connect (when we shouldn't have had to do that - as they needed an understanding of why they were charging so much to reimburse us). The insurance adjuster and plumber never actually spoke on the phone (obviously neither tried very hard). When we tried to call and get Serv Pro to get their plumber to call insurance for the 1000th time, Christine literally said "we are done with you" and hung up when I asked her to have whoever hired Top Dog Plumbers to put pressure on them to speak with our insurance adjustor so we aren't out money. A little shocked and more than triggered by the treatment. Serv Pro got paid, and we are out $900. That's how you treat customers who spent $7.5k. So, yes, they are done because they got paid. It all started with our water heater leaking. It ruined our wood floors. Insurance recommended a company to come do the water mitigation and reconstruction. That's where we went wrong - never use a company recommended by insurance. The water mitigation team wasn't awful. They at least communicated with us and were reliable. Reconstruction team earned the one star for everyone. Worst experience. Sara was in charge of the team. They did not communicate well at all. I had to call 80% of the time to get updates. When I called to understand pricing which I was begging to understand as it was written in a very confusing way (to know what we should do vs them) she couldn't explain how or why we were getting charged which is unsettling. She had to go back and figure out every single question. ALSO NOTE, IMPORTANT INFORMATION WILL BE omitted about minimums so ask lots of questions. At one point we decided to do something ourselves because it would take them forever to do it. She never once said "by the way, you are going to have to STILL pay". Frustrating. They give no guidance. They omit info. We spoke with the owner who reimbursed us $250 for the work we were going to be charged for that we did ourselves. That was the only right move this company did. The guy who did our bathroom tile showed up whenever he felt like it each day ranging from 830-1130 and said "I've never done this before" when he first arrived. We had large hexagon tiles. It was a nightmare. He didn't know about spacers on the corners to keep them in line. My husband had to tell him to go get them. He stopped tiles inches away from the kickstand. My husband had to tell him to pull them up. It took over a week to tile a tiny bathroom using large hexagon tiles with my husband babysitting him. When we brought it to their attention. We were the problems. We were always met with sighs and "what is your problem" attitude when we were just desperate to understand pricing, have reliable workers, and have them work with our insurance. Just know. Once you pay them, "they are done with you." I hope the owner sees this. I had friends ask specifically for a company doing what they do. I was like "don't use them...EVER." We were more than patient with what we were given. Never. Ever. Again.

Donna Bell-Dent

1 ★☆☆☆☆

So now I have another complaint. So I finally received my paperwork when techs came to pull up staples and nails that were left in my bathroom since 9/7. How interesting I actually have a copy of the certificate of satisfaction stating all STRONGLY AGREED and my signature once again. I have NEVER completed this form. I was informed that this was not intentionally done. I Strongly disagree and regards this to being fraud. and if I did I wouldn't give strongly agrees. This has now become truly unprofessional on so many levels. I just notice this was never posted from 10/11 I would NOT recommend this Servopro to anyone.

Jennifer Pattison

4 ★★★★☆

In the midst of multiple disasters, including a bad water leak with much damage, Servpro served us very well. Ian and his crew were professional, thorough, courteous and prompt. They did excellent clean-up and removal of a gigantic mess. Sadly, due to multiple factors, including communication issues, we weren't able to use them for the restoration process. I'm very grateful for Ian and his crew. They came to rescue.

Amanda Divers

5 ★★★★★

Called Servpro Rocklin when I had mold show up on my home inspection in the middle of escrow, we were on a very tight time frame in order for the house to close on time. Suzie was able to come out the very next day to estimate repairs/remediation and discuss with us. Very professional and knowledgeable. They were able to get us on the schedule and complete everything within the week! Would highly recommend.

Tarryn Knight

1 ★☆☆☆☆

Do yourself a favor and save your money. DO NOT USE THIS SERVICE! We hired them for mold remediation. The main issue was in the window tracks. They gave us a quote and then the service technicians didn't even know how to remove the window to clean. After they left we ordered a report and the mold spore count was higher. They charged us for the service when we told them repeatedly about our dissatisfaction they did not come back and take care of the issue. Instead their billing department harassed us by phone and email to pay the invoice and said that we didn't pay for the service to remediate the mold. Yet on our invoice it says we are paying for mold remediation. They have no integrity and horrible customer service. We will never refer or use them. We hope this warning will help save someone else from being scammed by this company.

Jack Sanofsky

5 ★★★★★

Servepro was responsive and professional. I was very impressed with their work. Grateful they were able to respond so quickly. Would highly recommend their services!!

Civic_EFN_Wagon carrillo

5 ★★★★★

The owner John will go above and beyond to make this Servpro the best one; And willing to do anything it takes to make the customers and employees extremely satisfied

About SERVPRO of Auburn/Rocklin

Located at 1331 Aviation Blvd Ste 120, Lincoln, CA 95648, SERVPRO of Auburn/Rocklin is a comprehensive water damage restoration service dedicated to returning homes and businesses to preloss condition with efficiency, care, and professionalism. The company emphasizes thorough mitigation, expert cleanup, and rapid response to emergencies, offering services that cover the full lifecycle of restoration from water damage to mold remediation and structural repair. Clients can rely on coordinated teams equipped with advanced restoration and cleaning equipment to assess, extract, and dry affected areas, preventing secondary damage and mold growth. The service portfolio extends beyond water-related incidents to include air duct cleaning, carpet cleaning, upholstery cleaning, ceilings, floors, and walls restoration, and full building restoration when necessary.

SERVPRO of Auburn/Rocklin presents a robust array of residential and commercial offerings, including Water Damage Restoration Service, Air Duct Cleaning Service, Building Restoration Service, Carpet Cleaning Service, Cleaners, Fire Damage Restoration Service, and Waste Management Service, ensuring that diverse cleanup and recovery needs are met under one trusted roof. The team handles commercial cleaning services, storm and major events response, disaster recovery, and sewage cleanup with careful attention to safety, sanitation, and regulatory compliance. Clients benefit from services such as advanced restoration and cleaning equipment, comprehensive building services, carpet and upholstery care, and specialized remediation for mold, smoke, and soot.

In addition to immediate response and remediation, the company supports long-term resilience through services like mold inspection, mold mitigation, and mold remediation, coupled with water removal and related cleanup and repair. The team emphasizes hour emergency service to minimize damage during ongoing incidents and strives to communicate clearly about scope, pricing, and scheduling. Their integrated approach links mitigation and reconstruction when needed, offering residential and commercial services that adapt to fluctuating volumes of work—from single-room incidents to large-scale property restoration.

Customers value the company for its reliability and expertise in addressing complex problems such as pipe leaks, ceiling and drywall damage, wet finishes, and moisture control. The staff coordinates with insurance providers to streamline coverage where applicable, and they maintain a focus on restoring properties to their original condition—“like it never happened.” With a commitment to quality workmanship, ongoing training, and adherence to industry standards, SERVPRO of Auburn/Rocklin strives to be a dependable partner for both urgent cleanup and comprehensive restoration projects. The location in Lincoln enables convenient access for residents and businesses throughout the region seeking trusted expertise in water, fire, mold, and general building restoration services.

Water Damage Restoration Service

Professional Water Damage Restoration Service by SERVPRO of Auburn/Rocklin in Lincoln, CA—rapid response, thorough extraction, drying, and cleanup to prevent further damage and restore your home or business with expert care and 24/7 support.

Air Duct Cleaning Service

Professional Air Duct Cleaning Service by SERVPRO of Auburn/Rocklin in Lincoln, CA—improving indoor air quality, removing dust and contaminants, and enhancing HVAC efficiency with expert sanitation and thorough ductwork cleaning.

Building Restoration Service

Professional Building Restoration Service by SERVPRO of Auburn/Rocklin in Lincoln, CA, offering rapid water, fire, mold, and storm damage cleanup, structural drying, and complete reconstruction support to restore properties to preloss condition efficiently.

Carpet Cleaning Service

SERVPRO of Auburn/Rocklin in Lincoln, CA offers professional carpet cleaning services to remove stains, odors, and embedded dirt, restoring freshness and extend carpet life with our thorough, industry-grade methods and quick-drying results.

Cleaners

Reliable cleaning services for homes and businesses in Lincoln, CA, from SERVPRO of Auburn/Rocklin. Our trained professionals tackle fire, water, and mold restoration, trauma scene cleanup, deodorization, and everyday deep cleaning to restore property and peace of mind.

Fire Damage Restoration Service

Fire Damage Restoration Service for SERVPRO of Auburn/Rocklin in Lincoln, CA, specializes in rapid fire and smoke cleanup, odor removal, secure containment, and complete reconstruction to restore homes and businesses to pre-fire condition with 24/7 response and trusted expertise.

Waste Management Service

Waste Management Service by SERVPRO of Auburn/Rocklin in Lincoln, CA provides prompt, professional waste cleanup and disposal, odor control, and restoration support for residential and commercial properties, ensuring safe, compliant, and efficient remediation solutions.

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