Prime Restoration

Prime Restoration Services

Prime Restoration Reviews

Wyatt Cole

5 ★★★★★

This company is a must. They are professional and very helpful. The technician was exceptional, really helped me throughout the process which made things very clear and easy to understand. They also have efficient staff in the office which is a great addition and a successful choice when contacting a company for support. I highly recommend.

Cassiel Storm

5 ★★★★★

The technician was the superman. He managed the whole thing as if it was his own home. He took care of everything after the incident. He was our star during tough and nerve breaking times. Apart from his professionalism, he is also a great human being, with the greatest sense of responsibility. The technician is a caring person, and he is one of the most skilled and knowledgeable ones out there. I would not ever hesitate to use his services again. He is my go to person for what he does for a life time.

Calvin Lester

5 ★★★★★

The technician and his crew did a great job from the estimate where he explained every step to showing up to do the work until the last day they came to pick up their dehumidifier. They were on time, clean, and courteous and did great work. I hope I never have another rain damage issue, but if I do, I know I will be calling them.

Evan Lefort

5 ★★★★★

You could not find a better company. The team were quick to respond to my email asking for a quote and within a week was out doing the service. Quality of work 10 out of 10. Can not recommend highly enough!

Eliana Bryant

5 ★★★★★

This company were incredible. Super organised and excellent communicators, they were also really efficient and dealt with our flooded carpet quickly. Highly recommend.

Harrison Cole

5 ★★★★★

Prime Restoration came in after a burst pipe flooded our lobby. Their prompt 24/7 water removal and structural drying services got us back in business without losing revenue. They even handled mold remediation, which was a major relief. Truly exceptional emergency response.

Desmond Blair

5 ★★★★★

It was the weekend and we were experiencing a terrible flood in the parking lot of the building. We were lucky enough to contact this company, and thus be able to save our carpets and parquet, the truth is that everything went great

Marilyn Dickerson

5 ★★★★★

The employees helped us comprehend what needed to be done and were consistently on time. These men are very well educated and excellent when a disaster strikes. They have my full support! I am grateful for this business.

Hugo Powers

5 ★★★★★

Was very impressed with how thorough and efficient this company was in clearing our home of the water damage and the toxic mould. Very professional and I would highly recommend them.

Natalia Medrano Soza

5 ★★★★★

The manager and his team are excellent. They are not only professional but they put their heart into the job and went above and beyond for me when they did the remediation for a pipe burst in the ceiling. I highly recommend. Nice people too. It can be hard to find excellent quality contractors but this company delivers and I'm pleased.

About Prime Restoration

Prime Restoration is a dedicated Water Damage Restoration Service serving Surprise, Arizona, with a focus on swift, thorough recovery from water-related incidents. Located at 31120 N 163Rd Dr, Surprise, AZ 85387, the company provides dependable response and compassionate support when clients face emergencies such as burst pipes, flooding, and carpet or structural moisture issues. The team specializes in Water Damage Restoration Service, offering comprehensive cleanup and repair to restore spaces to their pre-loss condition. Their approach emphasizes rapid response, professional assessment, and meticulous follow-through to minimize disruption and prevent secondary damage. Prime Restoration also delivers mold remediation as part of the broader restoration process, recognizing that timely containment and remediation are critical to health and safety. Clients can expect clear communication throughout the project, with detailed explanations of the steps involved, timelines, and anticipated outcomes. The staff at Prime Restoration is described by customers as knowledgeable, courteous, and highly responsive, reinforcing the company’s commitment to customer care during what can be a stressful time. In addition to emergency water removal, structural drying, and extraction services, the team handles related tasks such as dehumidification and sanitation to create a safe, dry environment for occupants and building materials. The company emphasizes quality workmanship and uses industry-standard equipment to assess moisture levels, monitor progress, and ensure thorough drying. Prime Restoration’s citation of quick quotes and efficient scheduling reflects a client-centered philosophy, delivering reliable service from initial contact to project completion. The reviews shared by customers highlight the technicians’ professionalism, reliability, and personal commitment to getting the job done right, often describing the crew as on-time, tidy, and considerate of the property and the residents. This dedication to excellence extends to the administrative side as well, with office staff noted for efficiency and clear communication. Overall, Prime Restoration positions itself as a trusted partner for residential and commercial clients facing water damage, offering a full spectrum of restoration services designed to restore functionality, comfort, and peace of mind after a water-related incident. The firm's emphasis on timely response, thorough remediation, and ongoing support helps ensure that properties are restored safely and efficiently, with attention to detail from the initial assessment through final restoration steps.

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