Apex Carpet Cleaning

Apex Carpet Cleaning Services

Apex Carpet Cleaning Reviews

Shay Allen

1 ★☆☆☆☆

My experience with this company was not so pleasant, and I wish I could give 0 stars. We had to have them come out when a sprinkler outside the townhouse we rent busted and flooded a downstairs bedroom. Our duplex management hired this company to come out. We had a man named Rich come to our home and pull up the carpet. He did vacuum up all of the water and left 3 large fans for us to leave plugged in, for what turned out to be 48 hours, in order to get all of the moisture dried up. Afterwards he did put the carpet back and cleaned the carpet. That sounds like it should have more than 1 star, but my issue is the customer service or lack there of. 1) The man, and the female partner he came with, don't know how to knock on a door but just tap. I live in a two story townhouse. No one can hear TAPS on a door. He would then call or text my sister, the woman he originally met, asking why no one is answering the door. Maybe because no one can hear you tapping. 2) Rich used a tool to pull up the carpeting in my home, but when all was said and done he just laid the carpet out without tacking it back down. 3) Because he felt there was water behind an area of the baseboard, he cracked the baseboard to let it dry, didn't let me know he was going to do so by the way, and then told me I needed to tell my management to fix that once dry because that's not what he does. 4) He "cleaned" the carpets in under 6 minutes. That's a short amount of time for an area that had been sitting in a decent amount of water for a few days and smelled like it was already molding. 5) When leaving my home, instead of telling me he was done so I could close and lock my door behind him, he just left and left my damn door open. I guess maybe he could have whispered he was done so I didn't hear him. Needless to say I am happy that I am not the one who hired this company, because I would take you to court for your shoddy service.

About Apex Carpet Cleaning

Apex Carpet Cleaning is a water damage restoration service located at 3616 W Thomas Rd #1, Phoenix, AZ 85019, in the Carleton Business Park. The company provides comprehensive services for both homes and businesses, including carpet cleaning, upholstery cleaning, and water damage restoration. Their offerings are designed to address everyday wear as well as emergency incidents, with a focus on restoring comfort and safety in interior spaces. The team handles general carpet cleaning and area rug care, including specialized services like carpet repair and carpet stain removal, ensuring that fiber integrity is preserved while stains and soils are removed effectively. They serve both commercial and residential clients, adapting workflows to suit the scale and requirements of each job. In addition to carpet care, Apex Carpet Cleaning extends tile and grout cleaning to refresh hard surface floors, contributing to a cleaner and healthier living or working environment. Their upholstery cleaning services help refresh furniture by removing embedded soils and odors, supporting a more comfortable and breathable indoor atmosphere. The company emphasizes thoroughness in moisture control and drying practices as part of their water damage restoration services, which are critical after incidents such as flooding or leaks. They strive to restore spaces quickly and efficiently, mitigating further damage and reducing downtime for occupants. The team’s approach combines professional equipment, careful assessment, and customer-focused communication to guide clients from initial assessment through completion. The location within Carleton Business Park places the business in a hub of local services, making it accessible for residents and property managers seeking reliable restoration and cleaning support. Apex Carpet Cleaning aims to deliver value through a broad spectrum of services while maintaining attention to detail in every step of the process, from pre-cleaning preparation to final surface finishing. Customer safety, property protection, and environmentally conscious practices are part of their operating philosophy, with a focus on ensuring that spaces are left safe, clean, and ready for use after service visits. The company’s capabilities encompass both routine maintenance and urgent restoration needs, enabling them to respond to varying client timelines and budgets while maintaining consistent service quality across projects. Overall, Apex Carpet Cleaning presents itself as a versatile provider of carpet, rug, and upholstery care, coupled with water damage remediation, within the Phoenix area. The business’s presence in the Carleton area helps local homeowners and businesses access dependable cleaning and restoration resources when faced with moisture-related challenges or routine cleaning demands.

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