Drains and Things

Drains and Things Reviews

Samantha Taylor

1 ★☆☆☆☆

Definitely scammers. I was told to "wait" to call my insurance adjuster. And kept being told to write this check and that check. Then went back and forth with the adjuster and never decided on an actual amount for the job. Told us that had removed all of the trim and didn't. Instead of sawing the sheetrock correctly they just knocked it out with a hammer. Worst experience I've ever had with a contractor.

Steve Binz

1 ★☆☆☆☆

This guy comes out to find my leak and tells me it is inside by my hot water heater! I cut the sheetrock out and find out there is no leak inside!I have my plumber isolate the line only to fid out the leak was outside!I called Mr Charles and he said i was a scammer! All i wanted him to do is come back and find the leak since it has been isolated to one area! He says i am trying to scam him! Wow i have no choice at this point but to hire a attorney! We will se who prevails!

Fredrick Abraham

1 ★☆☆☆☆

Charles came out and told me there was a leak under my slab. He said it was probably an underground spring. Charged me $1750 for the 2 inspections that he did, and tried to get me to lie to my insurance company. American leak detection came out and found the problem. My hot water heater was leaking. This guy is a crook. Don't use this company. V

Michaela Thompson

1 ★☆☆☆☆

If I could rate this man any lower I would. He was supposed to remodel a 5x8 bathroom an elderly family member after they had a pipe burst. He said it would take them three days after they ripped everything out.The man has kids who dont know what they are doing working for him, and all they do is sit on their cell phone or stand around. The entire crew only works for about an hour and most of that is spent walking back and forth trying to cut a single board, which takes at least two of them to cut it. 4 weeks later, with no other bathroom, my family has a terribly half done bathroom. This company cant cut anything to save their life, everything is crooked, and to make matters worse they are threatning my family saying they need to pay them even more money or they will put a lean on their house. This entire time all Charles has done is try and take advantage of a sweet elderly couple and get away with it. I beleive he wanted to get the check and never finish the job, and leave them without a bathroom. This man claims to be a Godly man, however he is trying to swindle them for all the money he can after giving lie after lie. To top it all off he will not keep showing up to the house and spouting threats off and as soon as you try and speak with him, he literally runs and gets in his vehicle and leaves. This not only is a bad situation, but it is causing two wonderful elderly people to be stressed and making their life more difficult. Please, do not hire this man, for your own sake and maybe if no one hires him, he will stop taking advantage of people who are just wanting thier life and home back to normal, but insted are having to have the work redone, because everything they did was unsalvagable, and Charles is showing up all the time threatening them if they dont pay him more money than they already have.

About Drains and Things

Drains and Things is a trusted water damage restoration service located at 416 Pickwick Ln, North Little Rock, AR 72118. Serving residential and commercial clients, the company focuses on comprehensive water damage solutions, including emergency response, cleanup, demolition, drying, deodorization, and remodeling assistance. They offer a range of services that align with both plumbing needs and restoration, reflecting core capabilities in water damage restoration and plumbing expertise. The team emphasizes timely assessment, on-site containment, and evidence-based restoration practices to minimize secondary damage and promote safe, healthy indoor environments. Their approach integrates skilled trades with a customer-centric mindset, aiming to restore spaces efficiently while communicating clearly about scope, timelines, and outcomes. Drains and Things positions itself as a full-service provider for both immediate water intrusion concerns and longer-term restoration projects, ensuring that affected areas are stabilized and prepared for any necessary replacement or reconstruction steps. In addition to repair and mitigation, they address related issues such as mold risk awareness, humidity control, and structural integrity checks, offering guidance on prevention and maintenance to protect homes and properties. As a convenience for clients, the company coordinates related services through licensed professionals when needed, including those with plumber credentials to address piping leaks, slab considerations, and hot water heater connections, ensuring a cohesive restoration process from initial assessment to final finish. The staff emphasizes safety, transparency, and workmanship quality, striving to deliver dependable results that help customers regain their comfort and peace of mind after water-related incidents. Drains and Things also highlights its capability to manage remediation in a way that respects budgeting constraints, timelines, and the unique needs of each space, whether it is a residential bathroom, a basement, or a commercial area impacted by water intrusion. The firm remains focused on restoring both the physical condition of properties and the confidence of clients, aiming to rebuild spaces that are functional, safe, and aesthetically sound through careful planning, skilled execution, and clear communication throughout the restoration journey.

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